Inside Sales Manager

An Amazing Career Opportunity for an Inside Sales Manager !!

Job ID: 34149

We are seeking an experienced Inside Sales Manager to lead and motivate our central inside sales team at HID’s business area Identification Technologies (IDT). This team primarily focuses on managing and growing existing customers as well as owning and driving the lead management process.

The Inside Sales Manager is responsible for overseeing day-to-day operations, establishing strategic long-term goals, and identifying & tracking key performance indicators to drive sales growth. In this role, you will be instrumental in training and developing our inside sales team, building a high-performance culture to ensure exceptional customer satisfaction, and collaborating effectively with the outside sales team, marketing, customer support, and business development.

IDT is a fast-growing business area within HID (division of ASSA ABLOY) providing a broad portfolio of contactless identification and sensing technologies (RFID, NFC, BLE) facilitating identification, collection, and management across various IoT applications. More specifically, IDT offers smart credentials (RFID tags, smart cards etc.), readers and services to identify, track and add trust to activities and assets.

Who are we?

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

As our Inside Sales Manager, you will support HID’s success by:

Team Leadership and Management

• Manage, mentor, and develop the central inside sales team, creating an open and communicative environment.
• Oversee efforts to manage and nurture relationships with existing customers, identifying opportunities to grow accounts and ensure long-term retention.
• Own and drive the lead management process, from initial contact to qualification and nurturing, ensuring a smooth transition to the appropriate teams for closing.

Strategic Goals and Initiatives

• Define specific goals and strategies for the team for account and lead management aligned with IDT’s strategy and initiatives.
• Develop and implement effective sales initiatives together with regional sales managers.
• Identify areas for improvement and implement solutions to drive sales growth and customer engagement.

Process Improvement and KPI Development

• Establish and track relevant KPIs to measure team performance accurately.
• Prepare detailed sales forecasts and performance reviews on a monthly, quarterly, and annual basis.
• Generate and analyze trend reports on lead conversions and follow-up actions.
• Ensure the team follows up on leads in a timely manner and meets conversion targets.
• Ensure the team is proactively addressing customer needs and delivering solutions to drive growth.

Training & Development

• Assess training needs for the team and allocate budget effectively; partner with vendors such as Sandler for training deployment.
• Implement comprehensive sales and product training plans, including Salesforce and LinkedIn Navigator usage.
• Develop and oversee an efficient onboarding process for new hires.

What we will love about your background

• Excellent leadership, communication and interpersonal skills.
• Proficiency in CRM software, particularly Salesforce, and familiarity with LinkedIn Navigator is a plus.
• Strong analytical, organizational and project management skills.

Your Experience and Education include:

• Degree in Sales, Marketing, Business Administration or relevant field.
• Proven experience in (inside) sales management or related leadership roles.
• Strong ability to analyze data and create actionable strategies for improvement.

Why apply?

Empowerment: You will work as part of a global team in a flexible work environment, learning and enhancing your expertise.

Innovation: You embrace challenges and want to drive ambitious change.

Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.