Ingénieur réseau (L2)

NTT; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

An established industry player is seeking an Application Managed Services Engineer (L2) to join their innovative team. In this hybrid role, you will be responsible for ensuring the operational integrity of critical packaged application technologies such as ERP and Middleware. Your expertise will be key in proactively monitoring and resolving incidents while adhering to service level agreements. This dynamic position offers the opportunity to contribute to project work and be part of a diverse workplace that values growth and inclusion. If you are passionate about technology and eager to make an impact, this role is perfect for you.

Qualifications

• Proven ability to manage and resolve application incidents effectively.
• Strong understanding of ERP and middleware technologies.

Responsabilités

• Provide second-line support for application incidents and service requests.
• Proactively monitor and resolve issues to maintain service levels.

Connaissances

Application Management

Incident Resolution

Technical Support

Process Knowledge

Formation

Bachelor's Degree in Computer Science or related field

Outils

ERP Systems

Middleware Technologies

Description du poste

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Application Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Packaged Application technologies such as ERP, Middleware and other business critical software remain operational through proactively monitoring, identifying, investigating, and resolving Application-based incidents, service requests and alerts.

The primary objective of this role is to proactively review client requests or tickets and apply technical / process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' Application infrastructure and services.

The Application Managed Services Engineer (L2) may also contribute to/support on project work as and when required.

What you'll be doing

Workplace type : Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.