Ingénieur poste de travail N3

TN France; Guyancourt; Sur place; EUR 40 000 - 70 000; Plein temps

Résumé du poste

An established industry player is seeking a dedicated IT Support Specialist to enhance their Corporate Workstation operations. This role involves analyzing and resolving complex incident tickets while ensuring effective communication with various teams. You'll be pivotal in creating operational documentation and providing expertise during critical situations. Join a forward-thinking company that values continuous improvement and offers opportunities for professional growth in a dynamic environment.

Qualifications

• Experience in analyzing and resolving level 2 and 3 incident tickets.
• Ability to create documentation and work instructions.

Responsabilités

• Analyze and resolve level 2 and 3 incident tickets for Corporate Workstations.
• Create operational documentation and provide expertise during crisis management.

Connaissances

Incident Management

Crisis Management

Documentation Creation

Virtual Machine Management

Formation

Bachelor's Degree in IT or related field

Description du poste

The job description provided is somewhat disorganized and could benefit from clearer formatting and structure. Here is a refined version:

Job Description:

1. Analyze and resolve level 2 and 3 incident tickets related to 'Corporate Workstation' workstations.
2. Escalate tickets to the N3 + team of the 'Base of the Corporate Workstation' when necessary.
3. Correct wrongly escalated incidents by transmitting them to the appropriate level of resolution.
4. Create operational documentation, work instructions, procedures, and templates as needed for support activities.
5. Provide expertise to the Control Tower team during requests, including crisis management and participation in post-mortem analyses.
6. Share feedback on significant incidents with the aim of continuous improvement, including recommendations for configuration changes if applicable.
7. Ensure the creation and maintenance of test Virtual Machines (VMs) used by packaging teams and for approval processes.