Information Technology Technician II

VILLANOVA UNIVERSITY; Villanova; Sur place; EUR 40 000 - 60 000; Temps partiel

Résumé du poste

Villanova University is seeking a part-time Information Technology Technician II to deliver help desk support and assist with technology issues for students and staff. Current graduate students with strong problem-solving skills and customer service experience are encouraged to apply. Training will be provided by Technology Support Services.

Prestations

Training provided by Technology Support Services

Qualifications

• Basic technical knowledge in IT infrastructure and troubleshooting.
• Strong problem-solving abilities and effective communication skills.

Responsabilités

• Deliver first-level help desk support.
• Assist students and faculty with technology-related issues.
• Record support requests using ticketing system.

Connaissances

Problem-Solving

Communication

Customer Service

Formation

Enrollment as a graduate student

Description du poste

Information Technology Technician II

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Posting Details

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Position Information Posting Number: 20255561V Position Title: Information Technology Technician II Posting Type Student Hours/week: 10-20 Eligibility: Work study preferred but open to all students Semester 2025-2026 Academic Year Location St. Mary's Hall Detailed Work Schedule Number of positions: 5 Department: 715-UNIT - Technology Support Services Contact Name: Kimberly Walter Contact Phone/Extension: 6105194899 Position Summary Information Job Description Summary:

• Deliver first-level help desk support for all UTS -supported systems.
• Assist students, faculty, and staff with issues related to Villanova technology and systems.
• Diagnose and resolve computer-related problems.
• Record support requests using the TeamDynamix ( TDX ) ticketing system.

Requirements:

• Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework.
• Willingness to complete necessary training and certifications.
• Strong problem-solving abilities and effective communication skills.
• Must be a current graduate student at Villanova University.
• Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems).
• Excellent written and verbal communication skills.
• Strong customer service experience.

Additional Information: Summer, Fall, and Spring position.
* Technology Support Services will provide ALL training. Physical Demands Summary: Wage Rate: 13.00 Posting Detail Information Closing Date (11:59pm ET): Open Until Filled Yes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Are you currently a registered Villanova student?

• Yes
• No

* Are you eligible for work study?

• Yes
• No
• I don't know

* What is your availability? (days and times)

(Open Ended Question)

* Have you ever worked on campus before? If “Y”, what department and semester/year?

(Open Ended Question)

Optional Applicant Documents:

Required Documents

Cover Letter / Letter of Interest

Resume / Curriculum Vitae

Optional Documents