Information Technology Support Engineer

AVASO Technology Solutions; Paris; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Career growth opportunities

Benefits package

Job summary

AVASO Technology Solutions Ltd in Paris is seeking a Level 2 IT End-User Computing (EUC) Support Engineer to join our on-site team. This role goes beyond traditional desktop support, combining modern workplace tech, AI-driven tools, and enterprise infrastructure to deliver exceptional user experiences.

You will provide on-site support for desktops, laptops, mobiles, manage tickets, collaborate with remote teams, train users, and help implement security and compliance policies across client

Qualifications

• Bachelor’s degree in computer science, IT or related field (preferred).
• Proven experience as Onsite EUC Level 2 Engineer or similar role.
• Excellent working knowledge of Active Directory and Windows/Mac environments.

Responsibilities

• Provide onsite Level 2 technical support to end-users, addressing hardware and software issues.
• Diagnose and resolve desktop, laptop, and mobile device issues onsite at client premises.
• Assist end-users with setup, configuration, and software installations.
• Manage and prioritize service desk tickets for onsite support, ensuring SLA adherence.
• Document all support interactions and resolutions for future reference.
• Collaborate with remote support teams to escalate and resolve complex issues.

Skills

Customer service

Communication skills

Self-starter

Team collaboration

Ability to travel

Education

Bachelor’s degree in CS/IT or related field

Tools

Active Directory

Office 365

Windows environments

Mac environments

Job description

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

We are seeking a highly skilled and forward-thinking Level 2 IT End-User Computing (EUC) Support Engineer to join our dynamic team. This role goes beyond traditional desktop support, requiring expertise in modern workplace technologies, AI-driven solutions, and enterprise infrastructure. The ideal candidate will be a technology champion, passionate about delivering exceptional user experiences, driving innovation, and supporting complex IT environments in a fast-paced, global organization.

Location:

Paris, France (Onsite)

Position type:

Full-Time

Key Responsibilities:

Onsite Technical Support:

• Provide onsite level 2 technical support to end-users, addressing hardware and software issues in person.
• Diagnose and resolve hardware and software problems for desktops, laptops, and mobile devices on the client's premises.
• Assist end-users with setup, configuration, and software installations.
• Manage and prioritize service desk tickets for onsite support, ensuring prompt issue resolution and adherence to service level agreements (SLAs).
• Collaborate with remote support teams to escalation and resolve complex issues as required.
• Document all support interactions and resolutions for future reference.

Software and Application Support:

• Install, update, and troubleshoot operating systems, software applications, and productivity tools onsite.
• Assist end-users in resolving issues related to email, collaboration software, and business applications within their work environment.

Hardware Maintenance:

• Perform hardware maintenance, upgrades, and replacements at client locations.
• Manage hardware inventory and track assets to ensure efficient resource allocation and replacement planning.

End-User Training:

• Provide in-person guidance and training to end-users to improve their technical skills and knowledge.
• Create and deliver user-friendly documentation and guides for common tasks and known issues.

Security and Compliance:

• Assist in implementing and maintaining security policies onsite, ensuring compliance with company and industry standards.
• Stay informed about security threats and best practices, taking proactive measures to address vulnerabilities within the client's environment.
• Collaborate with other IT teams and client departments to resolve cross-functional issues and projects on location.
• Participate in knowledge sharing and mentoring junior team members.

Base Skill Set:

• Bachelor’s degree in computer science, Information Technology, or a related field (preferred).
• Proven experience as an Onsite End User Computing Level 2 Engineer or a similar role.
• Excellent working knowledge of Active Directory.
• Excellent customer service and communication skills including providing VIP support.
• Experience supporting large Windows-based environments to desktop level 2 with emphasis on Win 7 OS upwards / Office 2010 and O365.
• Advanced knowledge of Microsoft Office suite of applications.
• Excellent written and verbal communication and customer service skills with proven ability to work in fast-paced environments.
• Commercial experience in an IT support technician role that includes 4 years of technical support experience in a hybrid Windows and MAC environment.
• Experience in working with a helpdesk operation, including Windows and Mac clients.
• 4 years’ Experience with mobile applications/products including iPhone, iPad, and Android Platforms Expertise in iPad / iPhone.
• Self-starter that can collaborate actively with others in a cross-functional team.
• Proven attention to detail and high standards for quality.
• Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary.
• Skilled in documenting written troubleshooting steps and instructions.
• Business professional attire.
• Travel to site locations essential up to 2 to hrs 1 way and further at times.
• Own Car required.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.