Information Technology Infrastructure Manager

Jordan martorell s.l.; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A global mobility technology leader based in Paris seeks a dedicated IT Infrastructure Manager to supervise and optimize their IT services across Europe. This involves managing IT staff, leading initiatives in cloud infrastructure, and ensuring client satisfaction. The ideal candidate will have a Bachelor's degree in Computer Science and substantial experience in IT operations. This role offers an opportunity to lead critical IT operations in a dynamic environment.

Qualifications

• Proven experience in managing IT infrastructure and services.
• Strong leadership skills to manage IT teams.
• Ability to analyze and improve existing IT operations.

Responsabilités

• Supervise efficient operation of IT infrastructure across Europe.
• Lead and design regional IT department support model.
• Manage deployment and support of IT systems (servers, storage).

Connaissances

IT Infrastructure Management

Cloud Infrastructure

Client Relationship Management

Data Analysis

Formation

Bachelor's degree in Computer Science or related field

Outils

Network Monitoring Tools

Server Management Software

Description du poste

Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and municipalities across North America, the Asia Pacific and Europe to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling transactions and violations for the world's largest commercial fleets and rental car companies, serving over 8. 5 million vehicles whilst, via our proprietary connected systems, are processing nearly 165 million transactions each year for more than 50 tolling authorities.

Position Overview:

This role is responsible for supervising and ensuring the efficient operation of Verra Mobility’s IT infrastructure and services across Europe. This includes managing the IT staff responsible for monitoring, diagnosing, and optimizing network and system performance, as well as leading cloud infrastructure initiatives. The role reports to the VP, IT Infrastructure and works closely with local client support and corporate IT teams to drive business and client satisfaction.

- Lead the delivery of services and support for a regional client infrastructure service

- Design and lead regional IT department support model for European client geography

- Act as Service Delivery Manager for Client Infrastructure in the EU

- Work with cross functional teams and stakeholders to define business and client infrastructure requirements for product and service implementations.

- Ensure the efficient utilization of IT resources including personnel and equipment – across the region.

- Design and manage the resource plan including full time, contractor and manage services offerings for IT function.

- Develop KPI’s and Metrics to measure success and areas of focus for the support organization.

- Develop and implement all functional policies and procedures, including regional standards, purchasing, and service provisioning.

Acquisition & Deployment

- Manage deployment, monitoring, maintenance, development, upgrade, and support of IT systems (servers, storage, backups, networks, data centers).

- Manage and develop relationships with clients and business unit resources to service clients at their highest points of need.

- Analyze existing operations and make recommendations for the improvement and growth of IT systems.

- Conduct research and remain current with the latest technologies and solutions in support of client requests for proposals (RFP’s)

Operational Management

- Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

- Practice asset management for IT hardware, software, and equipment.

- Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.

- Oversee operations-related incidents, requests, and projects

- Assist with basic IT troubleshooting and communications with customer, business unit and IT staff.

VM is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.