Impactful Data Analytics Intern, Customer Care

Carbon Data Solutions; Castres-Gironde; Hybride; EUR 7 800 - 11 000; Plein temps

Avantages offerts par ce poste

Hybrid work environment

Mentorship programs

Diversity & inclusion initiatives

Résumé du poste

Back Market is seeking a data analytics intern to support the Customer Care, Shipping & Seller Quality teams in Bordeaux, France. You will leverage diverse datasets to identify opportunities to improve customer satisfaction and shipping performance, and assist with data reporting for stakeholders.

Starting January 2027 for a 6-month, full-time internship (35h/week) in a hybrid work environment. English fluency required; French is a plus.

Qualifications

• Strong skills in data analytics, visualization and modeling.
• Experience with SQL and Google Sheets.
• Tableau or DBT knowledge is a plus.

Responsabilités

• Identify opportunities to improve customer satisfaction and optimise shipping performance.
• Conduct focused analyses on customer experience initiatives and their impact on business performance.
• Assist with data requests and stakeholder reporting, tracking key metrics such as Contact Rate, On Time Delivery and Customer Satisfaction.

Connaissances

Data analytics

Data visualization

Modeling

SQL

Google Sheets

Formation

Bachelor's or Master's degree in Business, Management or STEM

Outils

Tableau

DBT

Description du poste

Back Market is seeking a data analytics intern to support the Customer Care, Shipping & Seller Quality teams in Bordeaux, France. You will leverage diverse datasets to identify opportunities to improve customer satisfaction and shipping performance, and assist with data reporting for stakeholders.

Starting January 2027 for a 6-month, full-time internship (35h/week) in a hybrid work environment. English fluency required; French is a plus.