ICT Service Desk - 1st Line Support

JR France; Rueil-la-Gadelière; Hybride; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise mondiale de services informatiques recherche un agent de service desk IT pour fournir un support utilisateur de qualité. Le candidat idéal aura un diplôme en informatique et une expérience de 3 ans dans un environnement de service desk. Ce rôle offre des opportunités de progression de carrière et des arrangements de travail flexibles.

Prestations

État de plateforme de formation pour le développement

Progression de carrière au sein d'une entreprise technologique mondiale

Options de travail flexible

Qualifications

• Minimum 3 years of IT industry experience.
• Experience in IT service desk management, incident and request handling.
• Fluent in French and English.

Responsabilités

• Provide EUS L1 troubleshooting and software installations.
• Manage user access and maintain standard operating procedures.
• Handle customer satisfaction and service request management.

Connaissances

Service Request management

User access management

EUS L1 troubleshooting

Customer satisfaction management

Fluent in French

Fluent in English

Formation

Bachelor’s degree in Computer Science, Information Systems, or related field

Outils

ServiceNow

LogMeIn

Description du poste

Role: IT Service Desk

Start date: As soon as possible

Work mode: Hybrid/On-site

Language(s): French (C1 level or native) AND English (fluent)

Job Description:

We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience. To provide our customers with quality service, focusing on consistent and efficient support through:

• EUS L1 troubleshooting, software installations, logging Service Requests and Incidents on user request, providing updates on chase calls
• User access management activities on applications in scope, performed by L1 support
• Support via Phone, Email, Chat, and Self-Service (post-approval)
• Enable telephony system for users to call Service Desk
• Service Request management
• Customer satisfaction management
• Identify top call categories to propose actions such as training, improvements, or automation
• Technical environment includes ServiceNow– ITSM and LogMeIn support tools
• Maintain standard operating procedures related to service management

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field
• Minimum 3 years of IT industry experience, especially in IT service desk management, incident and request handling
• Fluent in French and English (both mandatory)

Benefits:

• State-of-the-art training platform for growth
• Career progression within a global technology firm
• Flexible work arrangements including homeworking and on-site options at HQ

Client is a leading global IT, consulting, and business process services company, harnessing cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help clients succeed in the digital world. Recognized for its comprehensive services, sustainability efforts, and corporate citizenship, with over 260,000 employees worldwide.