Hybrid Customer Retention Specialist

FoodChain ID; Saint-Brieuc; Hybride; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading company in the food industry is seeking a Customer Retention & Billing Specialist to enhance client satisfaction and ensure revenue continuity. This bilingual role involves managing renewals, overseeing billing responsibilities, and collaborating with cross-functional teams. The ideal candidate will thrive in a dynamic hybrid work environment, demonstrating strong organizational skills and attention to detail.

Qualifications

• Bilingual in French and English, both written and verbal.
• Experience in customer retention, renewals, sales support, or billing.
• Strong organizational skills to manage multiple tasks.

Responsabilités

• Manage the renewal process for unmanaged accounts.
• Collaborate with Finance to prepare and issue client invoices.
• Monitor customer usage and proactively reach out to low-usage clients.

Connaissances

Fluency in French

Fluency in English

Organizational skills

Attention to detail

Outils

Salesforce

Contract/invoicing tools

Description du poste

Position Overview

The Customer Retention & Billing Specialist is a key contributor to both client satisfaction and revenue continuity, serving as a bridge between the Customer Success and Finance teams. This bilingual role focuses on managing renewals for unmanaged customer accounts and overseeing key billing responsibilities including invoicing and collections. The ideal candidate is fluent in both French and English, excels at communication, and thrives in a dynamic, hybrid work environment.

Key Responsibilities:

Customer Retention & Renewal Support

• Manage the renewal process for unmanaged accounts: draft, communicate, and finalize renewal contracts
• Support Account Managers with key data (usage stats, contracts, user counts) to streamline the renewal process for managed accounts
• Monitor customer usage and proactively reach out to low-usage clients to provide support and uncover barriers to engagement
• Conduct client satisfaction surveys and identify areas for improvement
• Coordinate additional training sessions to maximize product usage
• Ensure accuracy and timeliness of all renewal documents
• Maintain detailed and up-to-date records of renewals and communications in Salesforce
  
  

Billing & Collections

• Collaborate with the Finance team to prepare and issue client invoices accurately and on time
• Follow up with clients on outstanding invoices, ensuring timely collection of payments
• Document all billing-related communications and status updates in Salesforce and billing platforms
• Provide feedback to internal teams on recurring billing or collection issues to improve future processes
  
  

Qualifications

• Fluency in French and English is required, both written and verbal
• Experience in customer retention, renewals, sales support, or billing
• Strong organizational skills with the ability to manage multiple renewals and billing tasks simultaneously
• Excellent attention to detail and accuracy, especially in documentation and financial processes
• Comfortable with hybrid work arrangements (remote and in-office)
• Familiarity with Salesforce and contract/invoicing tools is a plus
• Ability to work independently while contributing to cross-functional teams
  
  

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