HVAC & Plumbing Counter Sales Pro — Grow with Us

FERGUSON; Nouvelle-Calédonie; On-site; EUR 23,669 - 33,115; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Paid time off

Job summary

Ferguson Enterprises, LLC is seeking a knowledgeable, results-driven Counter Sales Associate to join our team in Durham, NC. This role focuses on advising plumbing and HVAC contractor customers, using product expertise to help them make informed purchasing decisions that support their business needs.

You will grow sales by upselling and cross-selling, while delivering exceptional service. The position requires 0–3 years in customer service or sales, strong communication, and the ability to

Qualifications

• 0–3 years of experience in customer service or sales; plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self‑motivated, results‑oriented, and able to thrive in a fast‑paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including PPE requirements.

Skills

Sales

Customer service

Communication

Self-motivated

Job description

Ferguson Enterprises, LLC is seeking a knowledgeable, results-driven Counter Sales Associate to join our team in Durham, NC. This role focuses on advising plumbing and HVAC contractor customers, using product expertise to help them make informed purchasing decisions that support their business needs.

You will grow sales by upselling and cross-selling, while delivering exceptional service. The position requires 0–3 years in customer service or sales, strong communication, and the ability to