HR Manager, DCO BeXT, AIS BeXT Data Center Operations

The AWS Data Center Operations (DCO) Builder Experience Team (BeXT) is investing in an evolution of our HR organization to improve our Builder (Employee) experience, support the next phase of growth, and increase our HR team effectiveness. BeXT is a centralized team of HR partners who serve as the first line of engagement with builders and managers, working with HRBPs and others to execute the people agenda for our businesses. This dedicated team has a significant impact on the employee experience of thousands of builders in our data centers and aims to deliver an optimal builder experience benefiting our customers and employees.

The DCO BeXT organization works backwards from the voice of the customer to deliver personalized experiences at scale, utilizing technology and simplified processes that match the speed and agility of the businesses we support. We strive to enable employees to become the best versions of themselves by creating an environment where they can thrive.

We are seeking an EMEA Leader for the BeXT DCO Team. This leader will report to the Sr HRM based in the United States and will lead a team of 3-5 EMEA Directs while supporting builder needs directly in our Data Centers. AWS Data Centers are fundamental to our service excellence. Our talented employees, who are strong owners, uphold high standards, and obsess over our customers, drive this business.

This is a full-time, on-site position. Travel up to approximately 30% annually will be required.

Key job responsibilities

1. Develop Team Capabilities: Enhance individual and team expertise in core HR processes, provide growth opportunities, and support career development.
2. Build Operating Models & Strategic Plans: Oversee the operation of a global HRP team to achieve quality, convenience, and scalability.
3. Experiment & Deliver Results: Research industry best practices to benefit managers and improve processes.
4. Operational Excellence: Deep dive into problems, own process improvements, and develop high-quality processes.
5. Measure & Inspect: Establish success metrics and monitor service health to inform leadership.
6. Innovate & Build: Identify service gaps and develop business cases for new value-added services.

Basic Qualifications

• Bachelor's Degree
• 10+ years of HR or related experience
• Experience implementing processes and delivering HR solutions in large, complex environments
• Experience with employee representative bodies

Preferred Qualifications

• International experience
• Experience managing leaders of leaders
• Proven track record in operational process improvement and customer satisfaction
• Strong organizational skills with attention to detail
• Strategic thinking with cost-benefit analysis and risk assessment skills
• Analytical skills with experience in data and metrics management
• Independent issue resolution and accountability
• Customer service orientation with ability to manage multiple stakeholders
• Excellent communication skills at all organizational levels

Our inclusive culture empowers Amazonians to deliver the best results for our customers.