HR Manager, DCO BeXT, AIS BeXT Data Center Operations

AWS EMEA SARL (France Branch); Palaiseau, Courbevoie; Sur place; EUR 80 000 - 120 000; Plein temps

Résumé du poste

An established industry player is looking for an EMEA Leader for their Data Center Operations (DCO) Builder Experience Team. This full-time, on-site role involves leading a dedicated team to enhance employee experiences and support HR processes across multiple data centers. The successful candidate will bring over 10 years of HR experience, focusing on operational excellence and strategic planning. This position promises a dynamic environment where you will drive impactful changes and foster a culture of continuous improvement, ensuring that employees thrive and deliver exceptional results for customers.

Qualifications

• 10+ years of HR or related experience in complex environments.
• Experience with employee representative bodies and HR solutions.

Responsabilités

• Enhance team expertise in HR processes and career development.
• Oversee global HRP team operations for quality and scalability.
• Research best practices to improve HR processes.

Connaissances

HR Processes

Operational Process Improvement

Customer Satisfaction

Data and Metrics Management

Strategic Thinking

Analytical Skills

Communication Skills

Formation

Bachelor's Degree

Description du poste

The AWS Data Center Operations (DCO) Builder Experience Team (BeXT) is investing in an evolution of our HR organization to improve our Builder (Employee) experience, support the next phase of growth, and increase our HR team effectiveness. BeXT is a centralized team of HR partners who serve as the first line of engagement with builders and managers, working with HRBPs and others to execute the people agenda for our businesses. This dedicated team has a significant impact on the employee experience of thousands of builders in our data centers and aims to deliver an optimal builder experience benefiting our customers and employees.

The DCO BeXT organization works backwards from the voice of the customer to deliver personalized experiences at scale, utilizing technology and simplified processes that match the speed and agility of the businesses we support. We strive to enable employees to become the best versions of themselves by creating an environment where they can thrive.

We are seeking an EMEA Leader for the BeXT DCO Team. This leader will report to the Sr HRM based in the United States and will lead a team of 3-5 EMEA Directs while supporting builder needs directly in our Data Centers. AWS Data Centers are fundamental to our service excellence. Our talented employees, who are strong owners, uphold high standards, and obsess over our customers, drive this business.

This is a full-time, on-site position. Travel up to approximately 30% annually will be required.

Key job responsibilities

1. Develop Team Capabilities: Enhance individual and team expertise in core HR processes, provide growth opportunities, and support career development.
2. Build Operating Models & Strategic Plans: Oversee the operation of a global HRP team to achieve quality, convenience, and scalability.
3. Experiment & Deliver Results: Research industry best practices to benefit managers and improve processes.
4. Operational Excellence: Deep dive into problems, own process improvements, and develop high-quality processes.
5. Measure & Inspect: Establish success metrics and monitor service health to inform leadership.
6. Innovate & Build: Identify service gaps and develop business cases for new value-added services.

Basic Qualifications

• Bachelor's Degree
• 10+ years of HR or related experience
• Experience implementing processes and delivering HR solutions in large, complex environments
• Experience with employee representative bodies

Preferred Qualifications

• International experience
• Experience managing leaders of leaders
• Proven track record in operational process improvement and customer satisfaction
• Strong organizational skills with attention to detail
• Strategic thinking with cost-benefit analysis and risk assessment skills
• Analytical skills with experience in data and metrics management
• Independent issue resolution and accountability
• Customer service orientation with ability to manage multiple stakeholders
• Excellent communication skills at all organizational levels

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