HR Manager, DCO BeXT, AIS BeXT Data Center Operations

The AWS Data Center Operations (DCO) Builder Experience Team (BeXT) is investing in an evolution of our HR organization to improve our Builder (Employee) experience, support growth, and increase HR effectiveness. BeXT is a centralized team of HR partners serving as the first point of engagement with builders and managers, working with HRBPs to execute the people agenda. This team significantly impacts the employee experience for thousands of builders in our data centers and aims to deliver an optimal builder experience for customers and employees alike.

The DCO BeXT organization focuses on customer-centric delivery of personalized experiences at scale, utilizing technology and simplified processes to match business agility. We aim to foster an environment where employees can thrive and become their best selves.

Position Overview

We are seeking an EMEA Leader for the BeXT DCO Team. Reporting to the Sr HRM based in the United States, this leader will manage a team of 3-5 EMEA Directors and support builder needs directly in our Data Centers. AWS Data Centers are foundational to AWS's excellence, driven by our dedicated employees who are committed, high standards, and customer-focused.

This is a full-time, on-site role with travel requirements of up to approximately 30% annually.

Key Responsibilities

1. Develop Team Capabilities: Enhance individual and team expertise in core HR processes, provide growth opportunities, and support career development.
2. Build Operating Models & Strategic Plans: Oversee global HRP team operations to meet quality, convenience, and scalability goals.
3. Experiment & Deliver Results: Research industry best practices to benefit managers and the organization.
4. Operational Excellence: Address issues deeply, own process improvements, and ensure high-quality experiences.
5. Measure & Inspect: Establish success metrics and monitor service health to understand business impact.
6. Innovate & Build: Identify service gaps and develop business cases for new value-added services.

Minimum Qualifications

• Bachelor's Degree
• 10+ years of HR or related experience
• Experience implementing HR processes and solutions in large, complex environments
• People management experience
• Experience working with employee representative bodies

Preferred Qualifications

• Master's Degree
• International experience
• Experience managing leaders of leaders
• Proven ability to improve operational processes and customer satisfaction
• Strong program ownership with excellent organizational skills
• Strategic thinking with risk assessment and forecasting skills
• Analytical skills with experience in data analysis and metrics tracking
• Ability to resolve issues independently and demonstrate accountability
• Customer service orientation with the ability to serve multiple stakeholders
• Excellent communication skills at all organizational levels

Amazon is an equal opportunity employer committed to diversity and inclusion. We consider all applicants based on experience and skills. For workplace accommodations, visit this link.