HR Analyst (Apprenticeship)

Tereos; Attin; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un spécialiste du support IT passionné par la technologie et l'aide aux utilisateurs. Dans ce rôle, vous fournirez un soutien technique aux utilisateurs, gérerez les tickets via un système de gestion, et collaborerez avec une équipe IT dynamique. Vous aurez l'occasion de travailler avec des technologies de pointe et d'apprendre à optimiser l'environnement IT de l'entreprise. Si vous êtes motivé par la résolution de problèmes et que vous aimez aider les autres, cette opportunité est faite pour vous.

Prestations

Compensation compétitive

Options d'actions

Soutien à la relocalisation

Allocations sociales et éducatives

Événements réguliers de l'entreprise

Qualifications

• Expérience en support IT, en particulier avec macOS, Windows et iOS.
• Capacité à gérer plusieurs tâches dans un environnement dynamique.

Responsabilités

• Fournir un support technique aux utilisateurs finaux via Slack, email ou en personne.
• Gérer le cycle de vie des utilisateurs et des appareils pour les nouveaux arrivants.

Connaissances

Résolution de problèmes techniques

Compétences en communication

Gestion du temps

Proactivité

Expérience en support IT

Bilingue anglais et français

Outils

Microsoft 365

Jira Service Management

Outils de gestion des appareils mobiles (Intune, Jamf, JumpCloud)

PowerShell

Python

Description du poste

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Dernière mise à jour: il y a 2 jours

Who we are

Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards.

As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously.

We are an ambitious and committed team of engineers, AI specialists and customer-facing programme managers. We are looking for mission-driven people to join our European teams - and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications.

The day-to-day

• Provide technical support to end-users via Slack, email, or in-person, troubleshooting hardware, software, and connectivity issues.
• Proactively maintain our local video conferencing hardware and provide in-person meeting support.
• Monitor and manage tickets using Jira Service Management, ensuring timely resolution and escalating complex issues when necessary.
• Manage user and device lifecycle processes, ensuring new joiners are set up for success on day one.
• Partnering with Helsing's broader IT team on the operation and continuous optimisation of Helsing's corporate IT environment, built primarily using Microsoft 365.

You should apply if you

Note : The above bullet points describe the ideal candidate. None of us matched all of these at once when we first joined Helsing. We encourage you to apply even if you believe you meet only part of our wish list.

• Enjoy solving technical problems, are eager to learn new technologies and have a passion for helping others succeed.
• Are fluent in both English and French; Helsing's language of business is English.
• Have experience in an IT support role, particularly working with macOS, Windows and iOS.
• Can prioritize and manage multiple tasks in a fast-paced, dynamic environment.
• Have a proactive mindset and enjoy identifying and resolving potential issues before they arise.
• Bring a customer-first attitude with great communication skills and a strong focus on delivering an excellent user experience.

Nice to have

• Experience working with M365, more specifically Entra ID, Exchange and SharePoint.
• Experience working with Mobile Device Management tools like Intune, Jamf and JumpCloud.
• Experience working with PowerShell or Python to automate workflows.
• Hands-on experience with networking concepts like Zero Trust and VPN troubleshooting.
• Experience working in a fast-growing startup or a high-paced, dynamic environment.

What we offer

• A focus on outcomes, not time-tracking.
• Competitive compensation and stock options.
• Relocation support.
• Social and education allowances.
• Regular company events and all-hands to bring together employees as one team across Europe.
• A hands-on onboarding program (affectionately labelled "Infraduction"), in which you will be building tooling and applications to be used across the company. This is your opportunity to learn our tech stack, explore the company, and learn how we get things done - all whilst working with other engineering teams from day one (Specifically for engineering and AI).

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

Helsing's Candidate Privacy and Confidentiality Regime can be found here.