Housekeeping Supervisor

Accor; Issy-les-Moulineaux; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading hotel company seeks a Housekeeping Supervisor who will enhance guest experiences by maintaining high cleanliness standards and leading a passionate team. The role involves managing operations efficiently and collaborating with other departments to deliver luxury service. Ideal candidates will have supervisory experience, strong organizational skills, and the ability to adapt to changing priorities.

Qualifications

• Experience in a supervisory role within a hotel.
• Ability to adapt to shifting priorities.
• Strong presentation and organizational skills.

Responsabilités

• Leading a team to maintain high cleanliness standards.
• Managing daily room allocations and task assignments.
• Conducting inspections of rooms and public areas.

Connaissances

Communication

Organization

Leadership

Adaptability

Self-awareness

Description du poste

Nestled in a natural environment between sandy mountains and deep blue seas, Mövenpick Resort El Quseir features 250 rooms built in traditional Nubian style, operated with collaborative, friendly, and ambitious teamwork.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Job Description

We are seeking a talented Housekeeping Supervisor who has a passion for creating a magnifique luxury experience for our guests and developing a wonderful team through:

1. Leading a team of talented individuals, ensuring the department maintains high standards of cleanliness, quality, and efficiency to deliver the Sofitel standard.
2. Being a strong communicator, highly organized, motivating, and empowering, inspiring the team to produce a luxury standard of service.
3. Collaborating with the Manager and Assistant Managers to ensure the efficient and cost-effective operation of the department, meeting standards of cleanliness and guest care outlined by hotel policies and procedures.
4. Managing daily room allocation, assigning tasks to the Room Attendant team based on business demand and hotel standards, and optimizing resource use and efficiency.
5. Conducting daily team briefings, including hotel movement and guest feedback, and ensuring all relevant information is communicated effectively.
6. Cleaning all back-of-house areas, excluding the kitchen and stores.
7. Ensuring H.K. Associates attend training programs and meetings to enhance their skills and knowledge.
8. Performing daily inspections of bedrooms, public, and staff areas to maintain standards.
9. Ensuring the safe storage, issue, and effective use of cleaning materials and equipment as specified by manufacturer instructions and procedures.
10. Assisting with stocktaking of equipment, amenities, and linen.
11. Recording maintenance issues reported by guests and staff in the hotel PMS system, inspecting rooms to ensure standards are met before returning rooms to inventory.
12. Handling guest laundry and lost property appropriately.
13. Liaising with Front Office and Maintenance to ensure rooms marked as 'ready' meet guest requirements.

Qualifications

• Experience in a supervisory role within a hotel, collaborating with business stakeholders.
• Ability to adapt to shifting priorities and align activities to organizational goals.
• Strong presentation and organizational skills.
• High self-awareness with a demonstrated aptitude for self-improvement.

Additional Information