Hotel Operations Supervisor - Guest Experience Lead

Bronco Billy's Casino; Chamonix-Mont-Blanc; Presencial; EUR 53.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

disability insurance

FSA

401k retirement plan (matching)

Paid time off

Tuition reimbursement

Gym membership

Descripción de la vacante

Full House Resorts is seeking an experienced hotel front desk supervisor for the Cripple Creek property. You will supervise, train, and schedule staff while ensuring exceptional guest service and gaming compliance policies.

The role requires 3+ years in hotel/front desk operations, supervisory experience preferred, and a valid Colorado gaming license; a Colorado driver’s license with good driving record is also required.

Formación

• 3+ years of recent and related experience in hotel/front desk operations.

Responsabilidades

• Supervises and develops staff by hiring, training, scheduling, rewarding and disciplining.
• Maintains high guest service standards and strong customer relations.
• Trains staff in use of the computerized reservation system.
• Ensures quality of hotel services and guest comfort.
• Develops department schedules and approves timecards.

Conocimientos

Hotel operations

Customer service

Staff supervision

Scheduling

Training

Educación

High school diploma or equivalent

Herramientas

Reservation system

Descripción del empleo

Full House Resorts is seeking an experienced hotel front desk supervisor for the Cripple Creek property. You will supervise, train, and schedule staff while ensuring exceptional guest service and gaming compliance policies.

The role requires 3+ years in hotel/front desk operations, supervisory experience preferred, and a valid Colorado gaming license; a Colorado driver’s license with good driving record is also required.