Hotel Booking Agent (Remote)

Corporate Expert; Paris; À distance; EUR 25 000 - 39 000; Plein temps

Résumé du poste

A leading hospitality service company is seeking a Remote Hotel Booking Agent to assist clients with hotel bookings and provide exceptional customer service. This role offers flexibility in working hours, including weekends and holidays. Candidates should have experience in customer service, strong communication skills, and the ability to work independently in a fast-paced environment. Benefits include performance-based bonuses and health and wellness support.

Prestations

Performance-based bonuses

Health and wellness benefits

Career development opportunities

Work-from-home flexibility

Qualifications

• Previous experience in a customer service or reservations role is preferred.
• Strong communication skills (both verbal and written).
• Ability to handle multiple tasks and prioritize effectively.
• High attention to detail and commitment to providing an excellent customer experience.
• Self-motivated and able to work independently.

Responsabilités

• Assist customers with booking hotel rooms and related services.
• Provide customers with accurate information regarding hotel options.
• Address customer concerns with professionalism and courtesy.
• Collaborate with hotel partners to resolve issues.

Connaissances

Customer service experience

Strong communication skills

Ability to multitask

Attention to detail

Outils

Hotel booking platforms

Reservation systems

Description du poste

About the Role:

We are seeking a motivated and detail-oriented Remote Hotel Booking Agent to join our dynamic team. This position is ideal for individuals who have a passion for customer service and enjoy working in a fast-paced environment. As a Hotel Booking Agent, you will assist customers with booking hotel accommodations, answer inquiries, and provide excellent support to ensure a seamless experience for all clients.

Responsibilities:

• Assist customers with booking hotel rooms and related services through phone, email, or online channels.
• Provide customers with accurate and relevant information regarding hotel options, rates, and availability.
• Address customer concerns or inquiries with professionalism and courtesy.
• Ensure all bookings are processed accurately and in a timely manner.
• Collaborate with hotel partners to resolve issues and improve booking efficiency.
• Maintain a strong knowledge of hotel services and destinations to offer the best recommendations.
• Achieve performance metrics related to customer satisfaction, booking accuracy, and response time.
  
  
  

Qualifications:

• Previous experience in a customer service or reservations role is preferred.
• Strong communication skills (both verbal and written).
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Basic knowledge of hotel booking platforms and reservation systems is a plus.
• High attention to detail and commitment to providing an excellent customer experience.
• Self-motivated and able to work independently with minimal supervision.
• Availability to work flexible hours, including weekends and holidays as needed.
  
  
  

Benefits:

• performance-based bonuses.
• Health and wellness benefits (specific benefits may vary by location).
• development opportunities to advance your career.
• Work-from-home flexibility with a collaborative team environment.
  
  
  

How to Apply:

If you are passionate about customer service and have a knack for helping others find the perfect accommodations, we encourage you to apply!