Hotel Booking Agent

Po Enterprises; Paris; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading hospitality company is seeking a Remote Hotel Booking Agent to join their dynamic team. In this role, you will assist customers with hotel bookings, provide information about options, and ensure a smooth customer experience. Candidates should have a passion for customer service, strong communication skills, and a commitment to accuracy. This position offers flexible work-from-home opportunities and performance-based bonuses.

Prestations

Performance-based bonuses

Health and wellness benefits

Development opportunities

Qualifications

• Previous experience in a customer service or reservations role is preferred.
• Strong communication skills (both verbal and written).
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Responsabilités

• Assist customers with booking hotel rooms and related services.
• Provide customers with accurate information regarding hotel options.
• Address customer concerns or inquiries with professionalism.

Connaissances

Customer Service

Communication

Product Knowledge

Description du poste

About the Role :

We are seeking a motivated and detail-oriented Remote Hotel Booking Agent to join our dynamic team. This position is ideal for individuals who have a passion for customer service and enjoy working in a fast-paced environment. As a Hotel Booking Agent, you will assist customers with booking hotel accommodations, answer inquiries, and provide excellent support to ensure a seamless experience for all clients.

Responsibilities :

• Assist customers with booking hotel rooms and related services through phone, email, or online channels.
• Provide customers with accurate and relevant information regarding hotel options, rates, and availability.
• Address customer concerns or inquiries with professionalism and courtesy.
• Ensure all bookings are processed accurately and in a timely manner.
• Collaborate with hotel partners to resolve issues and improve booking efficiency.
• Maintain a strong knowledge of hotel services and destinations to offer the best recommendations.
• Achieve performance metrics related to customer satisfaction, booking accuracy, and response time.

Qualifications :

• Previous experience in a customer service or reservations role is preferred.
• Strong communication skills (both verbal and written).
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Basic knowledge of hotel booking platforms and reservation systems is a plus.
• High attention to detail and commitment to providing an excellent customer experience.
• Self-motivated and able to work independently with minimal supervision.
• Availability to work flexible hours including weekends and holidays as needed.

Benefits :

• Performance-based bonuses.
• Health and wellness benefits (specific benefits may vary by location).
• Development opportunities to advance your career.
• Work-from-home flexibility with a collaborative team environment.

How to Apply :

If you are passionate about customer service and have a knack for helping others find the perfect accommodations, we encourage you to apply!

Key Skills :

Customer Service, Communication, Product Knowledge, Customer Accounts, Payment Method, Business Relationships, Accounts Payable, Financial Risk Assessment, Financial Risk Analysis, Risk Control, Financial Statement, Accounts Receivable, Customer Relationship, Financial Situation

Employment Type : Full Time

Experience : 1 year or more

Vacancy : 1