Head of Internal Communication (F / M).

CHANEL; Issy-les-Moulineaux; Sur place; GBP 20 000 - 30 000; Plein temps

Résumé du poste

Join a forward-thinking company that blends work with play in a vibrant environment. This role focuses on delivering exceptional customer service and creating memorable experiences for guests. You will be responsible for serving beverages, maintaining cleanliness, and ensuring customer satisfaction while contributing to a lively atmosphere. With a strong emphasis on professional development and a range of exciting perks, this position offers a unique opportunity to grow and thrive in a dynamic team. If you are passionate about hospitality and eager to make a difference, this could be the perfect fit for you.

Prestations

50% off stays at accommodation

50% off all food

50% off all drinks

Ski trips

Sailing trips

Flying lessons

Bespoke Training Program

E-Learning Program

Cash rewards for referrals

Employee recognition rewards

Qualifications

• Must be eligible to work legally in the country.
• Ability to converse in English is required.

Responsabilités

• Provide friendly and efficient customer service.
• Maintain cleanliness and standards in the service area.
• Contribute to a vibrant atmosphere for guests.

Connaissances

Customer Service

Communication

Teamwork

Attention to Detail

Formation

High School Diploma

Description du poste

We’re all work and all play – combining a fun-filled, social work environment with professional development and fulfilment.

Your role

To deliver friendly, knowledgeable, and efficient customer service and product delivery to provide an epic experience for our customer.

Company Perks

• 50% off stays at our accommodation
• 50% off all food
• 50% off all drinks
• Ski trips
• 2 Sailing trips per year
• Flying lessons
• Bespoke Training Program
• E-Learning Program
• Partnered with License Trade Charity
• up to £1000 cash rewards for finding new employees.
• £100 for employee of the Month
• £250 for employee of the Quarter
• £2000 for employee of the Year
• Extensive Training and Development
• X2 Sailing trips per year.
• Equal tips for all staff (housekeeper, cleaner, chef, bartender)
• Wicked incentives run centrally (last prize was a £1000 for staff party)

You must :

• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based.
• All documentation required by any Local / Regional / National certifying or Governing bodies in which to operate legally within your unit's country.
• Have an up-to-date / active bank account in your own name.
• Be able to converse in English.
• Where live-in accommodation is not provided, have a fixed place of residence and live within a reasonable travelling distance of the unit.

Main responsibilities

Providing a brilliant experience for our customers

• Serve and present beverages quickly and efficiently, meeting our standards and specs.
• Assist in keeping the bar, front-of-house, and toilets clean and tidy at all times.
• Keep up to date with all new products, specials, promotions, and events offered in the unit, to provide customers with a brilliant experience.
• Contribute towards creating an epic party atmosphere during any time of the day.
• Make customers aware of offers on our great food and drink range.
• Check back regularly during food service to ensure customer satisfaction.
• Learn the skill sets of up-selling and practice them on every sale you make.
• Provide fast, friendly, and charismatic table service.
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety.

Maintaining Controls and Standards

• Conduct daily standard audits at the beginning of shift, and continue throughout, reporting any issues to the line manager.
• Always adhere to all company policies and procedures.
• Always adhere to local licensing laws regarding responsible and correct service of alcohol.
• Maintain excellent knowledge of all company and site-specific Health and Safety procedures.
• Assist in keeping the reception area clean and tidy at all times.
• Conduct regular security checks throughout the day and report any security issues to the line manager.
• Provide reports, as required, for housekeepers and management.
• Administer all reservations, cancellations, and no-shows in line with company policy.
• Keep up to date with current promotions and bed pricing across the beds and bars group to provide information to guests, on request, while maximizing bed sales opportunities.

Contributing ideas to help develop an innovative business.

• Be involved and contribute at team meetings.
• Carry out instructions given by the management team and head office.

Development

• Maintain personal knowledge by completing in-house training within the given timelines.
• Always engage with your line manager about your own personal and professional development and how Beds and Bars can assist.