HOSPITALITY CUSTOMER DEVELOPMENT MANAGER M/F

ACO; Le Mans; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

ACO recherche un Manager en Développement Client en Hospitality pour développer les ventes lors des événements des 24 Heures Motos et 24 Heures du Mans. Le candidat idéal possède une formation commerciale et une expérience réussie de 3 à 5 ans dans le développement de services d'hospitalité, avec un bon niveau d'anglais. Ce poste inclut la gestion des relations clients, la qualité des services et la stratégie de communication pour les offres. Une disponibilité pendant les événements sportifs est requise.

Qualifications

• 3 à 5 années d'expérience en développement commercial de services d'hospitalité dans un environnement événementiel.
• Rigueur et capacité d'organisation.
• Anglais professionnel essentiel.

Responsabilités

• Mettre en œuvre le plan de prospection pour les événements phares.
• Surveiller et gérer les activités et ventes via CRM.
• Assurer la qualité des services livrés lors des événements.

Connaissances

Organisation

Compétences interpersonnelles

Formation

Diplôme dans un domaine commercial

Description du poste

Presentation of the offer

Job description and duties

Reporting to the Customer and Events Department, the Hospitality Customer Development Manager is responsible for developing hospitality sales for the 24 Heures Motos and 24 Heures du Mans events. Their goal is to implement the prospecting plan and market private and shared hospitality offerings. They also ensure the quality of services delivered and assist clients in organizing their VIP programs.

You will be required to:

1. Implement the prospecting plan for the two flagship events (Motorcycles/Cars), with possibilities of extending the package to Le Mans Classic and the 24 Hours Trucks.
2. Monitor and manage activity with regular sales reports via our CRM tool.
3. Prospect, negotiate, and contract hospitality sales, manage invoicing, and monitor customer payments in connection with accounting.
4. Propose and participate in the implementation of the communication plan for offers (updating communication media, benchmarking hospitality on other events).
5. Be a source of proposals for improving services and benefits offered.
6. Participate in reviewing hospitality reception and customer experience systems and their implementation with operational teams.
7. Ensure the commercial relationship with each client before and during events: preparation of client programs, reception, customer satisfaction, and loyalty.
8. Ensure all documentation and necessary elements are sent to clients before events.
9. Be responsible for the quality of services delivered at events and for the smooth running of client programs in collaboration with operational teams.

Desired profile

• Higher education background in a commercial field, with a development profile.
• 3 to 5 years of experience in business development of hospitality services within an events and automotive environment.
• Rigorous and organized.
• Good interpersonal skills.
• Proficiency in professional English is essential.
• Availability during sporting events.

For more details, salary, and company information, please use the apply link.