Hollister - Key Lead, Toison D'Or

Abercrombie and Fitch Co.; Dijon; Sur place; EUR 20 000 - 30 000; Temps partiel

Résumé du poste

Join an innovative and people-first company as a Key Lead, where your role is pivotal in ensuring customers receive a top-notch in-store experience. As part of the store leadership team, you will supervise operations, drive performance, and enhance customer satisfaction while guiding a dedicated team. This role offers flexible hours, opportunities for career advancement, and a chance to be part of a diverse global team that values your individuality. Embrace the opportunity to grow and make a meaningful impact in a vibrant retail environment.

Prestations

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Global Team Support

Qualifications

• 1+ year of retail experience preferred.
• CEFR B2 Fluency in English & French required.

Responsabilités

• Ensure quality in-store experience as Floor Supervisor.
• Guide and coach Brand Reps and Stock Associates.

Connaissances

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Adaptability/Flexibility

Multi-Tasking

Proactive Thinking

Attention to Detail

Formation

High School Diploma/G.E.D. equivalent

Outils

Register/Point of Sales

System Skills

Description du poste

Company Description
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

1. Opening & Closing routine
2. Product Knowledge & Brand Awareness
3. Business Understanding
4. Proactive Thinking
5. Attention to Detail
6. Register/Point of Sales use
7. Asset Protection
8. Visual Displays
9. System Skills
10. Work Schedule Requirements

Availability
Schedule will vary weekly but should expect to work at least 20-25 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications
What it Takes

1. Education- High School Diploma/ G.E.D. equivalent preferred
2. Retail Experience- At least 1 year of retail experience is preferred.
3. Supervisor/ Managerial Experience- No supervisory/ management experience is required.
4. CEFR B2 Fluency in English & French, required
5. Customer Focus
6. Communication
7. Interpersonal Interaction
8. Fashion Trend Knowledge
9. Outgoing
10. Assertiveness
11. Adaptability/Flexibility & Stress Tolerance
12. Poise & Ambition
13. Multi-Tasking
14. Applied Learning
15. Promoting Diversity & Inclusion
16. Work Ethic
17. Omni Channel Services

What You’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.