HHC DIT - Product Manager Field Services WM

The mission of the Product Manager is to deliver and manage the Digital Product through the entire lifecycle according to business needs within the available resources in the required timeframe.

In strong partnership with business teams (Business owner, Business Process Owner, Solution Owner), the Product Manager translates business needs into technical features and co-builds the product roadmap in link with the business.

The Product Manager drives the vision for the Field Service Domain.

Define the Product Strategy to address multiple internal clients (business owners).

Think about the long-term viability of the product based on the life cycle.

For each client, build the product vision including functional, technical, and user experience design aspects to meet business needs.

Define yearly technical roadmaps in accordance with business needs documented by the Solution Owner.

Align stakeholders around the vision for the product.

Prioritize product features and capabilities.

Establish the cost models and contribute to the establishment of price models with the GBU Operations & Technology unit.

Analyze results from product releases.

Analyze market trends, competitor benchmarks, and partner ecosystems.

Accountable for the product design and delivery including solution architecture, development, integration, deployment, maintenance, continuous delivery of evolutions, security, and compliance.

Ensure the development of scalable and performance-driven control products.

Ensure that user story content and prioritization are aligned to larger strategic objectives.

Continually iterate to ensure customer needs are met and that the product remains competitive.

Monitor the development process: through Product Owners, help development teams to break down features and prioritize how to sequence product delivery (Agile methodology).

Write release notes and documentation to track changes.

Manage the budget (revenues and costs) associated with the product lifecycle and the associated allocation model to business entities.

Follow closely key performance indicators and financial metrics.

Decide which features and improvements can reduce cost and improve efficiencies.

Capture user satisfaction from user surveys.

Manage outsourcing contracts in respect of AL Procurement policies.

Teams Management

Ensure activities are performed by following Group Safety procedures.

Accountable for the operational internal controlling and cybersecurity performance of the product.

Coordinate with the Development Center of Excellence Managers and with the help of PMO to allocate capacity to the right activities and plan for additional resources required to meet demand; alert for demand arbitration if necessary depending upon supply pool information.

Manage, coach, and mentor team members. Provide specific, timely, and constructive performance feedback.

Establish vision, direction, and specific objectives for team efforts; encourage collaboration.

Follow HR policies and procedures in people management activities.

Promote customer-oriented mindset in the team.

Strong knowledge of Product Development, Project, and Program management methodologies (Agile methodologies).

Strong business acumen.

Ability to understand P&L.

Familiar with the latest technologies, trends, standards, products, and applicability (deep market and competitive knowledge in Digital products).

Ability to develop and articulate technology innovation roadmap and vision.

Entrepreneurial mindset (focus on product success and innovation to maximize impact on users).

Excellent communication skills (translating the strategy into being the bridge between business teams and technical teams).

Strong ability to influence across multiple key stakeholders.

Required Experience:

Key Skills:

Time Management, Data Analytics, Analytical, Agile, Requirement Gathering, Strategic Thinking, Visio, Communication, Problem Solving, Market Research, UML, Cross Functional Teams.