Helpdesk Technician

JR France; Les Ulis; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Certeurope, une filiale du groupe Infocert, cherche un Technicien Helpdesk pour offrir un soutien technique. En tant que membre de l'équipe Sécurité & Conformité, vous gérerez les demandes de support des employés. Ce poste requiert un diplôme en informatique et une bonne maîtrise des systèmes d'exploitation, tout en favorisant un environnement de travail convivial et international.

Prestations

Environnement de travail convivial

Bureau dans le centre de Paris

Expositions internationales

Qualifications

• Diplôme en informatique requis (minimum BTS SIO ou DUT).
• Expérience antérieure dans un rôle similaire est préférable.
• Maîtrise du français et de l'anglais technique.

Responsabilités

• Assurer le support technique aux utilisateurs.
• Gérer et suivre les incidents via un outil de ticket.
• Rédiger des procédures et documentations techniques.

Connaissances

Windows

macOS

Linux

TCP/IP

VPN

Microsoft Office 365

Cybersecurity

Hardware troubleshooting

Communication

Service orientation

Formation

BTS SIO

DUT Informatique

Outils

Ticket management systems

Remote support tools

Description du poste

Social network you want to login/join with:

Certeurope , a subsidiary of the Italian Infocert Group , is the leading French certification authority. Currently undergoing a major transformation, we offer a complete range of solutions for the digitalization of business processes: electronic signature platform, customer onboarding and KYC (Know Your Customer) but also PKI (Public Key Infrastructures) solutions.

In a context where remote work is becoming more and more popular and the limitation of travel is a necessity for everyone, we seek to offer solutions that allow companies to transform their organizations.

In this context, we are looking to strengthen our sales team by recruiting a Account Manager dedicated to our digital trust value proposition.

Job Description

As part of the Security & Compliance team, you will be responsible for providing technical support to employees of Tinexta France, Certeurope, Euroquality, and ABF—all part of the Tinexta Group and located in the same offices in Paris.

Main Responsibilities:

The Helpdesk Technician provides technical support to users by responding to their requests and resolving IT issues.

Key responsibilities include:

• Receiving and handling user support requests (via phone, email, ticketing system)
• Diagnosing and resolving technical issues (hardware, software, network, office tools)
• Escalating complex problems to higher-level technical teams if necessary
• Installing, configuring, and updating IT equipment (workstations, printers, peripherals)
• Managing and tracking incidents using a ticketing tool
• Writing procedures and technical documentation for users
• Training and assisting users on company tools and software
• Ensuring compliance with IT security best practices

Required Skills:

Technical Skills:

• Proficiency in Windows, macOS, and Linux operating systems
• Knowledge of computer networks (TCP/IP, Wi-Fi, VPN)
• Experience with remote support tools and ticket management systems
• Solid understanding of office software (Microsoft Office 365, etc.)
• Basic knowledge of cybersecurity and data protection
• Familiarity with hardware troubleshooting (PCs, printers, peripherals)

Interpersonal Skills:

• Excellent communication and teaching skills
• Strong service orientation and active listening
• Rigorous and organized
• Responsive and able to manage priorities
• Team player and able to work independently

Candidate Profile:

• Degree in IT (at least a two-year degree such as BTS SIO, DUT Informatique, or equivalent)
• Previous experience in a similar role is preferred
• Good command of French and technical English

The Helpdesk Technician may grow into roles such as:

• Systems and Network Administrator
• IT Manager

What will you find at Certeurope ?

• Offices in the center of Paris
• A friendly working environment and a benevolent atmosphere
• An international environment with exchanges with our head office in Italy but also with our subsidiaries in Europe