Location : Remote, but to be considered you need to be based in France, Belgium or Canada
Reports to : Chief Operating Officer / Director of Operations
The Role
As Head of Talent Management , you will lead the global strategy for sourcing, managing, and optimizing external linguistic resources. You will drive cost-efficiency, workflow innovation, and future-proof our vendor operations through automation and AI-enabled solutions. You’ll build and lead a team that delivers scalable, high-performing vendor capacity, with a strong focus on productivity and quality.
Key Responsibilities
- Define and lead the global vendor strategy to ensure scalability, agility, and profitability
- Drive cost optimization initiatives by refining rate models, reducing agency dependency, and negotiating strategic agreements
- Improve productivity through process optimization and vendor performance governance
- Lead implementation of workflow automation tools to reduce manual effort across the vendor lifecycle
- Evaluate and integrate AI-driven solutions (e.g., smart matching, quality prediction, automated onboarding, LQA automation)
- Build and manage a team of specialists in sourcing, relationship management, QA, and vendor analytics
- Create a strong talent forecasting and capacity planning model in collaboration with PM and Sales
- Own vendor KPIs, dashboards , and reports to track progress, performance, and efficiency
- Foster strong vendor relationships while maintaining accountability and performance standards
- Champion innovation and drive cross-functional collaboration on future-facing solutions
What You Bring
- Fluency in French AND English
- 7+ years of experience in vendor / talent management within the localization or multilingual content industry
- Strategic mindset with a proven record of driving cost savings and operational efficiency
- Knowledge of workflow automation tools , productivity platforms, and AI in the localization space
- Strong negotiation and leadership skills with the ability to influence cross-functionally
- Familiarity with TMS platforms and CAT tools (e.g., Plunet, MemoQ) and QA tools would be a plus
- Experience with large-scale vendor ecosystems and managing hybrid freelance / agency models
- Data-literate and comfortable leveraging dashboards, BI tools, and KPI frameworks
- Strong understanding of localization processes, pricing models, and resourcing needs
- Strong communication skills and crisis management experience would be a plus
- M&A integration experience for talent teams would be a plus
Nice to Have
- Familiarity with LLM-based AI tools for translation, QA, or vendor matching
- Knowledge of ISO 17100, 9001 or other quality standards
- Experience working with in-house linguist teams alongside freelancers and vendors
- Multilingual or multicultural background
What Success Looks Like
- Significant reduction in vendor costs while maintaining or improving quality
- Seamless automation of manual vendor workflows
- Successful integration of AI and predictive tools in vendor operations
- Highly engaged, responsive, and performance-driven vendor community
- Strong cross-departmental alignment on sourcing and capacity planning