Head of Retail

Veronica Beard; Paris; Hybride; EUR 150 000 - 210 000; Plein temps

Résumé du poste

Veronica Beard is seeking a results-driven Head of Retail to lead our European store portfolio from our Paris office. The role oversees strategy, profitability, clienteling, and brand alignment, with about 4 days in the office and 1 day of work-from-home.

The leader will drive expansion, optimize omnichannel performance, and develop talent across a multi-location organization while maintaining executive-grade standards and customer experience.

Qualifications

• Minimum 12 years of progressive leadership experience in retail, ideally luxury fashion.
• Proven success leading multi-store operations, driving revenue, managing large P&L, and expanding into new markets.
• Deep understanding of retail metrics, customer behaviors, and omnichannel dynamics.

Responsabilités

• Develop and execute a multi-year retail growth strategy for Europe, including new store openings and market development.
• Own full P&L responsibility for the European retail business; achieve financial targets.
• Drive in-store execution standards, customer service excellence, and operational efficiency across locations.
• Lead personalized clienteling initiatives and events to maximize lifetime value and revenue.
• Ensure brand alignment across touchpoints and collaborate with Planning, Merchandising, Visual Merchandising, Marketing and Events.
• Lead, coach, and develop a high-performing field leadership team; drive talent development and DEI initiatives.

Connaissances

Leadership

Multi-store ops

P&L management

Retail analytics

Omnichannel

Cross-functional leadership

Executive presence

Travel

Formation

12+ years retail leadership

Description du poste

Head of Retail

We are seeking a dynamic and strategic Retail Director to lead our European store portfolio of 6+ locations. This executive leader will be responsible for driving revenue, profitability, and market expansion while ensuring alignment with our brand identity, real estate strategy, team leadership, cross-functional alignment, and customer experience. This is a pivotal role based in our Paris corporate office, focused on elevating our retail presence through exceptional operational execution, talent development, and strategic innovation. 4 days in office, 1 day wfh.

Key Responsibilities

Strategic Leadership & Growth

• Develop and execute a multi-year retail growth strategy for Europe, including new store openings, existing market development, and performance optimization.
• Identify and evaluate new market opportunities and lead the brand’s entry into targeted geographies, aligning with broader brand and business goals.
• Partner with executive leadership on long-term business planning, organizational structure, and investment priorities for the retail channel.

Operational Excellence

• Own full P&L responsibility for the European retail business; ensure financial targets are met or exceeded.
• Drive consistent in-store execution standards, customer service excellence, and operational efficiency across all locations.
• Establish and oversee KPIs to measure success across sales, conversion, traffic, clienteling, and profitability.
• Maintain and elevate innovative service models and experiential retail strategies to enhance brand connection.

Clienteling & Events

• Drive the strategic vision and execution of personalized engagement initiatives to build lasting client relationships and maximize lifetime value.
• Champion a client-first culture across all locations, aligning teams around brand values to elevate customer experience, deepen engagement, and boost revenue.
• Collaborate with Marketing and Events to deliver immersive, community-driven brand experiences that strengthen client connections and enhance retention.
• Lead the rollout of innovative service models and experiential retail tactics that enhance in-store connection.

Brand Alignment & Cross-Functional Collaboration

• Ensure retail initiatives are aligned with the brand’s overall messaging and positioning across all touchpoints.
• Collaborate closely with Planning & Allocation, Merchandising, Visual Merchandising, Marketing, and Events to ensure optimal product flow, brand storytelling, and marketing synergy.
• Ensure alignment with retail and wholesale channel initiatives to maintain brand equity and accelerate growth.

People Leadership & Development

• Lead, coach, and inspire a high-performing field leadership team, fostering a culture of accountability, innovation, and results.
• Drive succession planning, talent development, and training programs that enhance store leadership capabilities and elevate the customer experience.
• Champion diversity, equity, and inclusion in team building and talent strategy.
• Collaborate with HR to attract, onboard, and retain top talent across all retail functions.

Qualifications

• Minimum [12] years of progressive leadership experience in retail, ideally within the fashion, lifestyle, or luxury sectors.
• Proven success in leading multi-store operations, driving revenue, managing large P&L, and expanding into new markets.
• Deep understanding of retail metrics, customer behaviors, and omnichannel dynamics.
• Strong cross-functional leadership skills with a collaborative and results-driven approach.
• Executive presence, strategic agility, and exceptional communication skills.
• Willingness to travel approximately 50% across Europe.

At Veronica Beard, we are committed to creating andmaintaininga workplace where every single employee can thrive and feel valued. As a company, wefirmly believethat there is strength in diversity. Weseekto recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal,stateor local protected class.