Head of Program Management & Client Engagement (m/f/d)

Solvd Group; France; À distance; EUR 80 000 - 100 000; Plein temps

Résumé du poste

A global technology company in Auvergne-Rhône-Alpes is seeking a Head of Program Management & Client Engagement to lead project delivery and client relations. This role involves establishing a PMO, ensuring consistent service delivery, managing enterprise accounts, and driving client satisfaction. Candidates should have over 10 years of experience in project management and strong stakeholder engagement skills. Flexible work arrangements and health benefits offered.

Prestations

Flexible working arrangements

Health & well-being offerings

Company pension & health insurance

Qualifications

• 10+ years in project/program management, customer engagement, or consulting in a complex tech environment.
• Experience in leading PMOs or large-scale delivery organizations with distributed teams.
• Strong command of project delivery frameworks (Agile, hybrid, PMI, SAFe).

Responsabilités

• Lead and operate the Solvd Group Program Management Office (PMO).
• Design and implement group-wide project governance frameworks.
• Drive client satisfaction by identifying new project opportunities.

Connaissances

Project/program management

Customer engagement

Consulting

Stakeholder management

Agile methodologies

Description du poste

Head of Program Management & Client Engagement

To lead the engagement and project delivery function across Solvd Group, overseeing all client-facing programs, professional services, and strategic accounts. This role is the primary interface for key clients on program setup, delivery governance, and commercial follow-through. It includes leadership of the central PMO, enabling standardized execution across Solvd, and ensuring professional service offerings are scoped, sold, and delivered with consistency and value.

Key Responsibilities

• Lead and operate the Solvd Group Program Management Office (PMO), setting delivery standards, KPIs, risk controls, and reporting structures for all strategic programs.
• Serve as the engagement lead for key clients, overseeing pre-sales, program setup, and governance alignment (e.g., for Allianz Connected Platforms).
• Own the professional services portfolio, including scope design, pricing, resourcing, and delivery oversight for customer-specific implementations and customizations.
• Design and implement group-wide project governance frameworks for strategic, multi-PFC, and local projects, ensuring delivery transparency and issue escalation.
• Align closely with the Product, Engineering, and Procurement teams to ensure contractual and delivery feasibility.
• Drive client satisfaction and account expansion by identifying new project opportunities and shaping repeatable offerings.
• Lead quarterly program reviews, budget vs. forecast performance tracking, and transformation milestone reporting for key accounts.
• Coordinate closely with delivery owners, product owners, and PFC leaders to ensure programs are delivered on time, within budget, and with high quality.
• Contribute to the design of value-based reselling packages and custom onboarding offers tailored to client segments or geographies.
• Establish and lead a high-performance PMO with standardized methods, risk reporting, and visibility tools across all major programs.
• Serve as executive engagement partner to Allianz and other strategic accounts, representing Solvd in governance, budget, and roadmap alignment meetings.
• Ensure >90% of customer programs are delivered within time, scope, and budget with transparent risk management and client satisfaction metrics.
• Design and launch a repeatable professional services model, improving service margins and increasing service-led sales by 20% YoY.
• Act as a commercial enabler for technology and product teams—translating demand into executable delivery and profitable engagements.

Required Skills & Experience

• 10+ years in project/program management, customer engagement, or consulting in a complex tech environment.
• Experience in leading PMOs or large-scale delivery organizations with distributed teams and multi-country operations.
• Strong familiarity with professional services delivery, pricing models, and implementation scoping.
• Proven ability to manage large enterprise accounts and negotiate commercial terms in implementation contexts.
• Strong command of project delivery frameworks (Agile, hybrid, PMI, SAFe).
• Background in SaaS, insurance tech, or enterprise transformation preferred.
• Excellent communication, stakeholder management, and presentation skills.

We offer

• A highly talented, dynamic, and international team
• Opportunity to make an impact in a global company
• Flexible working arrangements
• Health & well-being offerings
• Company pension & health insurance