Head of Professional Services

Neobrain; Paris; Sur place; EUR 80 000 - 120 000; Plein temps

Résumé du poste

Une entreprise innovante dans le domaine de la gestion des talents recherche un Head of Professional Services pour diriger son organisation de services. Ce rôle stratégique implique la gestion d'une équipe, l'optimisation des processus, et la satisfaction des clients, tout en contribuant à la croissance internationale de l'entreprise. Vous aurez l'opportunité d'influencer directement la structuration d'une unité clé et de travailler dans un environnement dynamique et engagé.

Prestations

Carte de déjeuner Swile

Couverture des transports

Événements internes et célébrations

Qualifications

• 5+ ans d'expérience dans un rôle de leadership similaire.
• Expérience dans un environnement SaaS/HR Tech ou cabinet de conseil.
• Bilingue en français et anglais.

Responsabilités

• Gérer et développer une équipe multidisciplinaire.
• Assurer la livraison de projets de haute qualité.
• Gérer le P&L de l'unité de services.

Connaissances

Leadership

Communication

Gestion de projet

Orientation client

Résultats

Outils

Jira

Confluence

Description du poste

At Neobrain, we help companies structure, activate, and develop their talent through a next-generation Talent Management Suite powered by performance, skills, and artificial intelligence.

We support HR, Talent and Learning teams in:

• Performance management
• Skills mapping and strategic workforce planning
• Internal mobility and career path design
• Upskilling and employee engagement

Today, over 1 million users and 65 companies trust us, including LVMH, La Poste, Canal+, PwC, Natixis, BPCE, Bosch, CNP Assurances, and Promod.

Our ambition: to help HR shift from compliance to impact by simplifying key processes and unlocking the full potential of every employee.

Why join us?

At Neobrain, you’ll find:

• A stimulating environment where ideas are valued and impact is tangible
• Real product and market challenges, at the heart of HR transformation
• A dedicated team, focused on efficiency and results
• A stimulating environment where ideas are valued and impact is tangible
• Real product and market challenges, at the heart of HR transformation
• A dedicated team, focused on efficiency and results

Joining Neobrain means contributing to the growth of an ambitious HR SaaS solution, designed to empower organizations and shape the future of work.

Your Role

We are looking for our future Head of Professional Services to lead our Services organization and support our international growth.

In this strategic role, you will be responsible for client delivery, financial performance, and cross-functional alignment with Product, Sales, and Customer Success teams.

Your Core Missions

Leadership & Management d'équipe

Manage, coach, and develop a multidisciplinary team of project managers, functional and technical consultants;
Foster a culture of high performance, client focus, and continuous improvement;
Build a strong sense of ownership and team cohesion in a growing organization.

Operational Excellence & Client Satisfaction

Ensure high-quality project delivery: on time, on budget, on scope – with strong client satisfaction;
Implement robust project governance (regular reviews, risk management, reporting);
Drive excellence in execution while adapting to the client’s context and business need.

Financial Management

Own the P&L of the Professional Services Business Unit;
Ensure profitability across all engagements and optimize team workload and utilization;
Track and analyze key metrics: utilization rate, gross margin, services-related recurring revenue.

Services Offer Strategy

Define and evolve our portfolio of services (implementation, consulting, training, advanced support);
Stay ahead of market trends (HR Tech, AI, skills, performance management) to shape relevant offerings;
Partner with Product to bring feedback from the field into strategic product evolution.

Tools, Methods & Process Structuring

Optimize internal processes and tools (Jira, Confluence, templates, playbooks, delivery frameworks);
Promote a strong culture of standardization, continuous learning, and knowledge sharing.

Strategic Sales Contribution

Work closely with Sales & Marketing teams on RFPs and strategic proposals;
Actively contribute to complex sales cycles (demos, scoping workshops, value alignment).

What we are looking for :

• 5+ years of experience in a similar leadership role within a SaaS / HR Tech environment or consulting firm
• Strong track record in leading complex delivery projects and managing a services P&L
• Proven ability to structure and scale a high-performing services organization
• Client-obsessed, results-driven, with a quality-first mindset
• Excellent leadership, communication, and influencing skills in fast-paced environments
• Fully bilingual in French and English (written and spoken)

More reason to join us :

• A strategic leadership role with direct impact on our growth and structuring of a key business unit
• A mission-driven company, BCorp certified, Great Place to Work labeled, and committed to sustainability
• A demanding yet human management culture, rooted in empowerment and trust
• A strong commitment to diversity and inclusion: Parental Act signatory, top-tier benefits, hybrid work policy
• An engaged, collaborative team, with regular team rituals and a supportive environment
• A vibrant office in Paris Saint-Lazare, with rooftop and collaborative spaces
• Perks: Swile lunch card, transportation coverage, internal events & celebrations