Head of Operations (Ecommerce DTC)

Talantir; France; Hybride; EUR 39 000 - 56 000; Plein temps

Avantages offerts par ce poste

Shopify experience

Résumé du poste

Talantir is seeking a Head of Operations (Ecommerce DTC) to own the operational engine of the business across markets. You will translate strategy into execution, build scalable processes, and ensure alignment between leadership and execution teams.

You’ll drive daily operations, optimize systems, and manage cross-functional workflows with a focus on cost efficiency and quality as the company scales.

Qualifications

• Senior-level experience in operations within DTC / e-commerce.
• Experience in a high-growth environment (8–9 figures).
• Strong ownership mindset with high standards.
• Data-driven, decisive, and execution-focused.
• 3–7+ years in operations, COO, or operations manager roles.

Responsabilités

• Own the operational roadmap, priorities, and execution.
• Track KPIs across operations, logistics, customer experience, and internal teams.
• Identify bottlenecks, inefficiencies, and risks and fix them.
• Ensure projects are delivered on time and to standard.
• Act as the operational link between leadership and execution teams.
• Continuously improve systems, documentation, and workflows.

Connaissances

DTC Operations

Data-driven decisions

Cross-functional leadership

Operational excellence

Outils

Shopify

Notion

Slack

Asana

Zapier

Make

Description du poste

## What Does This Head of Operations (Ecommerce DTC) Role Involve?This role is central to the company. Operations is the backbone of our business, and you will be the person ensuring everything runs smoothly across teams, markets, and functions.### The roleAs Head of Operations, you will own the operational engine of the company. You will translate strategy into execution, align teams, build scalable systems, and ensure accountability across the business.You will work closely with the Founder and leadership team to ensure the company operates with clarity, speed, and discipline as it scales.### What You’ll Be Responsible ForFull ownership of daily operations across the businessBuilding and maintaining scalable systems, processes, and workflowsEnsuring cross-functional alignment between Operations, Growth, Marketing, Supply Chain, and Customer SupportTurning strategic priorities into clear execution plansCreating structure, accountability, and operational clarity across teams### Day-to-day ResponsibilitiesOwn and oversee the company’s operational roadmap, priorities, and executionTrack KPIs across operations, logistics, customer experience, and internal teamsIdentify bottlenecks, inefficiencies, and risks — and fix themEnsure projects are delivered on time and to standardAct as the operational link between leadership and execution teamsContinuously improve systems, documentation, and workflows### Key tasksBuild and optimize operational processes across:Supply chain & logisticsCustomer support & refundsInternal team workflowsExternal partners and vendorsImplement clear reporting structures and performance trackingLead operational planning, timelines, and executionImprove cost efficiency without sacrificing qualitySupport hiring, onboarding, and team structure as the business scalesMaintain operational documentation, playbooks, and SOPs### What Success Looks Like In The First 6 MonthsOperations are structured, predictable, and scalableTeams have clarity on priorities, responsibilities, and KPIsBottlenecks across logistics, customer experience, and execution are reducedCosts are better controlled and operational efficiency has improvedYou operate as the clear owner of day-to-day operationsYou are positioned to grow into a COO-level role as the company scales### Who You’ll Work Closely WithFounders, Marketing Team, Finance, Customer Support, Supply Chain partners, and external agencies.### Requirements (must-have)Senior-level experience in operations within DTC / e-commerceProven track record in a high-growth (8–9 figure) environmentStrong ownership mindset with high standardsAbility to turn complexity into simple, scalable systemsData-driven, decisive, and execution-focusedStrong communication and cross-team leadership skillsEducation not required — results and experience matter most3–7+ years in Operations, COO, or Operations Manager roles### Tools & platformsShopify (required)Notion, Slack, Asana (required or strong familiarity)Automation tools (Zapier, Make) are a strong plusExperience working with agencies and external vendors### Compensation & Growth€3,500–€5,000/month + performance-based bonusPaid home office setupClear growth path: Head of Operations → COOHigh level of autonomy and ownership in a fast-scaling business