Head of Operations (E-commerce) [393]

Remotivate; France; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A developing supplements company is seeking a Head of D2C Ecommerce Operations to improve efficiency and profitability across product lines. The ideal candidate has extensive experience in managing eCommerce operations, particularly in dropshipping. This full-time remote role offers significant growth opportunities towards leadership positions. Responsibilities include overseeing operations, managing KPIs, and ensuring customer satisfaction.

Qualifications

• 5+ years of experience managing operations for eCommerce/DTC brands.
• Track record of managing P&L, budgets, and financial reporting.
• Experience hiring and managing remote teams.

Responsabilités

• Oversee operations for product categories such as supplements and devices.
• Manage and scale customer service to ensure high satisfaction.
• Full P&L ownership: monitor costs and ensure profitability.

Connaissances

Hands-on knowledge of Shopify

Operations experience in dropshipping

Financial acumen

Strong organizational skills

KPI tracking skills

Description du poste

Meo Nutrition LLC is a fast-growing supplements brand focused on creating high-quality products for performance, wellness, and everyday health. The brand emphasizes convenience through features like subscribe & save, free U.S. shipping, rigorous ingredient testing, and a customer-centric experience.

The holding company manages multiple eCommerce ventures under their umbrella, including Dermao LLC (Dermao.com in beauty and skincare devices), Nomobark.com in pet care, and a fast-moving dropshipping business. In this role, you will primarily focus on scaling Meo Nutrition as the core business, optimizing supply chains, streamlining operations, and driving growth in the supplements space, while also providing oversight and structure for the other brands, including new product launches on Dermao.com and ongoing expansion in dropshipping.

About the Role:

We are hiring an experienced Head of D2C Ecommerce Operations to oversee operations across product lines (supplements, devices, skincare), drive operational efficiency, manage key functions (fulfillment, customer service, media buying, product launches), and ensure profitability and customer satisfaction. This role is key for scaling the brand further.

This is a Full-Time remote role, with a growth path to higher leadership (COO or equivalent).

Requirements for Head of Operations (E-commerce):

• 5+ years of experience managing operations for eCommerce/DTC brands (ideally $10M–$30M in revenue).
• Hands-on knowledge of Shopify and eCommerce supply chains.
• Operations experience in a drop-shopping (dropshipping) business is a must.
• Background in consumer products (beauty, skincare, supplements, or similar) is a strong plus.
• Track record of managing P&L, budgets, and financial reporting.
• Experience hiring and managing remote teams (customer service, media buyers, VAs).
• Strong organizational and process-building skills; able to design efficient systems.
• Financial acumen: comfortable cutting costs, negotiating with suppliers, and driving profitability.
• Skilled in KPI tracking, data dashboards, and performance reporting.
• Understanding of fulfillment, 3PLs, inventory management, and supply chain optimization.
• Strong communication and leadership skills for remote teams.
• Proactive and resourceful problem-solver; highly accountable with an ownership mentality.
• Detail-oriented while still thinking strategically. Calm under pressure; thrives in a fast-paced environment.

Your responsibilities will include (but are not limited to):

• Oversee operations for product categories such as supplements, IPL devices, light therapy masks, microcurrent devices, and serums.
• Launch multiple new dropshipping or product-line expansions weekly (as per company strategy).
• Manage and scale customer service to ensure fast response times and high CSAT (e.g., 4.5+).
• Recruit, onboard, and manage media buyers/advertisers and virtual assistants.
• Full P&L ownership: monitor costs (manufacturing, fulfillment, shipping), manage budgets, ensure profitability.
• Oversee supply chain: reduce costs, find new manufacturers/3PLs, ensure quality, and avoid stockouts.
• Weekly reporting of KPIs and progress: units sold, return/defect rates, profit margins, ad spend ROI, customer feedback metrics, etc.
• Target 10% of net new revenue over baseline with significant upside as the brand scales.
• Path to COO / senior operational leadership role as the company expands.
• Weekly coaching with industry experts (operations, marketing, eCommerce).
• High impact and ownership over operations and processes.

This Position Is Perfect For You If…

You’re a fast learner. You won’t be expected to know every detail about our brands or systems on day one, but you’ll need to be motivated, adaptable, and quick to learn. You thrive on figuring things out and improving processes as you go.

You can juggle multiple brands, product launches, and teams without losing focus. You’re structured, detail-oriented, and know how to prioritize what truly moves the needle in a fast-paced eCommerce environment.

You’re passionate about operations. You enjoy building systems, creating structure, and making things run smoothly. You lead by example, take ownership, and create accountability across your teams. Rather than just delegating, you roll up your sleeves and get things done.

Our hiring process is made up of four parts, so please be aware that you will need to dedicate time for a questionnaire, a video, and two 1-on-1 interviews.

Thank you for taking the time to consider this position. We look forward to hearing from you soon!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Supply Chain, Finance, and General Business
• Industries: Consumer Services, Retail, and Retail Health and Personal Care Products