Head of Delivery Operations, France

Vinted group.; France; Hybride; EUR 110 000 - 170 000; Plein temps

Avantages offerts par ce poste

Share options

25 days holiday

Employee Assistance Program (EAP)

Lunch allowance

Team-building events

Shopping budget for Vinted

Résumé du poste

Vinted Group in France is seeking a single-threaded owner for all first and last mile activities to drive quality and cost improvements. You will lead a team of delivery managers and coordinators to ensure DSPs meet service obligations and position the operation for ambitious growth.

With deep logistics and transportation expertise, you will own the budget, negotiate savings, monitor KPIs, and collaborate across functions to deliver faster, cheaper, and better customer experiences for VintedGo

Qualifications

• Logistics and transportation expertise.
• Strong commercial acumen for P&L ownership.
• Experienced problem solver within logistics and transportation businesses.
• Deep knowledge of the subtleties and nuances in French transportation networks.
• Expertise in French transport regulations.
• Extensive experience working with French DSP’s providing last mile services.
• Highly numerate with strong data analysis skills.

Responsabilités

• Own all first and last mile activities for France and drive cost and quality improvements.
• Lead a team of delivery managers and coordinators to meet service obligations.
• Manage budgets and negotiate savings while balancing speed and impact on delivery times.
• Improve customer experience by ensuring parcels pass through each funnel stage without delay.
• Drive DSP performance through data analysis and action planning.
• Ensure weekly points visits are optimized and coverage is balanced to prevent dwelling.
• Build strong cross-functional relationships to prioritise transportation topics and support the wider business.
• Motivate and empower the delivery team to achieve departmental objectives.

Connaissances

Logistics expertise

P&L ownership

Data analysis

Cross-cultural communication

Description du poste

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

As the single threaded owner for all first and last mile activities in France, your mission is to drive quality and cost improvement for your market, which you will deliver on through strong supplier management, relentless focus on driving key metrics, influencing stakeholders and being an inspirational leader for your team.

You own the day to day delivery operations for all of France and have a team of delivery managers and coordinators to support you in your mission. You will spend your time ensuring that our DSP’s are meeting service obligations whilst future proofing your operation so that we are able to support the ambitious growth plans for VintedGo.

In this position:

• The budget holder for your market, responsible for keeping costs under control and identifying / implementing savings through strategic negotiations or other efficiency opportunities.
• Whilst the mission is to reduce cost, there must be a cognisance of the impact on speed and own any trade off’s that need to be made
• Quality Management:
• Responsible for improving customer experience by making sure that parcels as passing through each stage of the funnel without delay
• Day to day driving of DSP performance through the delivery team. Ensure that team is focussed on the most impactful topics through data analysis and clear action planning to improve funnel speed
• Ensure that we are visiting the correct amount of points on a weekly basis and the split between the points is balanced to ensure parcels are not dwelling needlessly
• Cross functional collaboration: Building strong relationships with key stakeholders to ensure that:
  transportation topics are being prioritised, we are supporting the wider business where needed, we have clear handshakes between functions and we are taking decisions that provide the biggest net benefit to the business
• Team motivation and happiness: Ensure that the delivery team is clear on the departmental objectives and motivated to go above and beyond to achieve our goals. The team should feel supported and empowered to drive meaningful business improvement.

About you

Knowledges:

• Logistics and transportation expertise
• Strong commercial acumen for P&L ownership
• Experienced problem solver within logistics and transportation businesses

Technical knowledges:

• Track record building and executing operational improvement plans
• Deep knowledge of the subtleties and nuances in French transportation networks
• Expertise in French transport regulations
• Extensive experience working with French DSP’s providing last mile services
• Highly numerate with strong data analysis skills

Soft Skills:

• Natural communication and interpersonal skills
• Ability to navigate into a multicultural environment
• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Confidential Employee Assistance Program (EAP) for you and your family
• A daily lunch allowance
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• A dog-friendly office

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more..

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The annual gross salary range for this position is: