Head of Customer Success Management #startup #scaling #greentech #B2B #retail

JR France; Versailles; À distance; EUR 70 000 - 100 000; Plein temps

Résumé du poste

A rapidly growing GreenTech startup in Versailles seeks an exceptional manager to lead a team of Customer Success Managers. This role involves team development, performance monitoring, and contributing to the company's mission of reducing food waste globally. The ideal candidate will have extensive experience in SaaS and thrive in dynamic, international environments.

Qualifications

• 8 to 12 years of experience in SaaS or tech environments.
• Strong background in Customer Success within SaaS.

Responsabilités

• Managing, coaching, and developing a team of 10 to 12 Customer Success Managers.
• Setting clear objectives and monitoring team performance.

Connaissances

Leadership

Problem-Solving

Proactivity

Customer Success

Description du poste

Matière Grise // Recrutement Tech & Digital

Location: Versailles, France

Overview

Are you an excellent Manager seeking human and organizational challenges within a rapidly growing Startup operating on an international scale? Do you desire an exciting role in an ambitious company making a positive impact by reducing food waste worldwide? Are you a seasoned, motivating, reliable, and proactive leader capable of guiding a team and a project? Are words like greentech, tech4good, retail, and scaling inspiring to you?

Client Profile

Our client is an innovative GreenTech company offering B2B solutions and intelligent tools to retail stakeholders to reduce food waste globally. As a major player in the sector, they have won multiple innovation awards, completed a Series A funding round in the double digits, and are experiencing significant growth (+30%). Building on their success, they have launched a promising new product and are working on a Series B funding round of several tens of millions of euros to accelerate growth and aim to become market leader.

Position

We are looking for an exceptional manager skilled in team building and organization. Your responsibilities include:

1. Managing, coaching, and developing a team of 10 to 12 Customer Success Managers (CSMs) in France and internationally.
2. Ensuring team skill development, engagement, and autonomy.
3. Setting clear objectives and monitoring team performance using a data-driven approach and specific KPIs (adoption, waste reduction, EBITDA impact, customer satisfaction).

Requirements

• 8 to 12 years of experience in SaaS or tech environments, including experience in structuring, scaling, or industrialization.
• International experience, especially in multicultural or multi-country contexts, remote work, or working with foreign CSMs and clients.
• Proficiency in English is mandatory; additional languages are a plus.
• Strong background in Customer Success within SaaS, with a focus on client support and change management.
• Comfortable in dynamic, high-growth, international settings.
• Knowledge of the food retail sector is advantageous.
• Intrapreneurial profile: leader, passionate, autonomous, proactive, structured, problem-solver, curious, resilient.

Additional Information

The role can largely be performed remotely, as most team members are outside France; however, regular visits to Nantes and international travel are expected. Numerous benefits are offered.