Head of Customer Success Management #startup #scaling #greentech #B2B #retail

JR France; Valenciennes; À distance; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading GreenTech startup is seeking a proactive Manager to lead a team of Customer Success Managers. This role involves recruiting, coaching, and ensuring performance management while driving customer satisfaction and operational excellence. The position offers the flexibility of remote work with necessary travel to Nantes and international locations.

Prestations

Remote Work Flexibility

Travel Opportunities

Professional Development

Qualifications

• 8 to 12 years experience in SaaS or tech environments.
• Proficiency in English; additional languages are a plus.

Responsabilités

• Recruit, coach, and develop a team of 10 to 12 Customer Success Managers.
• Set clear objectives and monitor team performance using KPIs.
• Manage customer support and change management in a SaaS environment.

Connaissances

Leadership

Data Analysis

Customer Success

Problem Solving

Proactivity

Description du poste

Matière Grise // Recrutement Tech & Digital

Location: Valenciennes, France

About the Role

Are you an excellent Manager seeking new challenges in human and organizational development within a rapidly growing Startup operating on an international scale? Do you want an exciting role in an ambitious company making a positive impact by reducing food waste worldwide? Are you a seasoned, motivating, reliable, and proactive leader capable of guiding a team and a project? If words like greentech, tech4good, retail, and scaling inspire you, this opportunity is for you.

About Our Client

Our client is an innovative GreenTech company offering B2B solutions and smart tools to major retail players to reduce food waste globally. Recognized as a leader in the sector, they have received multiple innovation awards, completed a double-digit Series A funding, and are experiencing significant growth (+30%). Building on their success, they recently launched a promising new product and are preparing for a Series B funding round of several tens of millions of euros to accelerate growth and aim to become market leader.

The Position

1. Team Leadership: Recruit, coach, and develop a team of 10 to 12 Customer Success Managers (CSMs) in France and internationally, ensuring their skill development, engagement, and autonomy.
2. Performance Management: Set clear objectives and monitor team performance using a data-driven approach, tracking KPIs such as adoption rates, waste reduction, EBITDA impact, and customer satisfaction.
3. Experience Requirements: 8 to 12 years of experience in SaaS or tech environments, including experience in structuring, scaling, or industrializing operations. International experience, especially in multicultural or multi-country contexts, is essential. Proficiency in English is mandatory; additional languages are a plus.
4. Customer Success Expertise: Solid background in SaaS Customer Success, with a strong focus on client support and change management. Ability to thrive in dynamic, high-growth international settings. Knowledge of the food retail sector is advantageous.
5. Personal Attributes: Entrepreneurial profile—leader, passionate, autonomous, proactive, structured, problem-solver, curious, resilient. Your personality and dynamism are key to success.

Additional Information

The role can largely be performed remotely, as most of your team is outside France, but regular visits to Nantes are required. International travel will also be necessary. Numerous benefits are offered.