Head of Customer Success Management #startup #scaling #greentech #B2B #retail

JR France; Chartres; À distance; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading green tech company is seeking an exceptional manager to lead a team of Customer Success Managers. The role involves coaching, setting performance objectives, and ensuring team engagement. Ideal candidates will have extensive SaaS experience and international exposure, with a focus on reducing food waste globally. The position offers remote flexibility with occasional travel to Nantes.

Prestations

Flexible remote work

International travel opportunities

Many benefits offered

Qualifications

• 8-12 years of experience in SaaS or tech environments.
• International experience managing foreign clients and CSMs.

Responsabilités

• Manage and develop a team of 10-12 Customer Success Managers.
• Set objectives and monitor team performance with KPIs.
• Work in a dynamic, high-growth international setting.

Connaissances

Leadership

Customer Success

Problem Solving

English

Multicultural Management

Description du poste

Matière Grise // Recrutement Tech & Digital

Location: Chartres, France

About the Role

Are you an excellent Manager seeking human and organizational challenges within a rapidly growing Startup operating in an international market? Do you want an exciting job in an ambitious company making a positive impact by reducing food waste worldwide? Are you a seasoned, motivating, reliable, and proactive leader capable of guiding a team and a project? Are words like greentech, tech4good, retail, and scaling inspiring to you?

About Our Client

Our client is an innovative GreenTech company offering B2B solutions and intelligent tools to the retail sector to reduce food waste globally. A major player in the industry, they have received multiple innovation awards, completed a Series A funding round in the double digits, and are experiencing significant growth (+30%). Building on their success, they have launched a promising new product and are working on a Series B of several tens of millions of euros to accelerate development and aim to become market leader.

Position Overview

1. We are seeking an exceptional manager skilled in team building and organization.
2. Manage, coach, and develop a team of 10 to 12 Customer Success Managers (CSMs) in France and internationally, ensuring their skill development, engagement, and autonomy.
3. Set clear objectives and monitor team performance using a data-driven approach with specific KPIs (adoption rates, waste reduction, EBITDA impact, customer satisfaction).
4. Ideal candidate has 8-12 years of experience in SaaS or tech environments, including experience in structuring, scaling, or industrialization.
5. International experience is required, with a background in multicultural or multi-country contexts, remote work, or managing foreign clients and CSMs.
6. Proficiency in English is mandatory; additional languages are a plus.
7. Strong background in Customer Success within SaaS, with a focus on client support and change management.
8. Comfortable in dynamic, high-growth, international settings.
9. Knowledge of the food retail industry is advantageous.
10. Entrepreneurial profile: leader, passionate, autonomous, proactive, structured, problem solver, curious, resilient.
11. Your personality and energy are key to success in this role.

Additional Information

The position can largely be performed remotely, as most team members are outside France, but regular visits to Nantes are required. International travel should also be anticipated. Many benefits are offered.