Head of Customer Success Management #startup #scaling #greentech #B2B #retail

JR France; Asnières-sur-Seine; À distance; EUR 80 000 - 120 000; Plein temps

Résumé du poste

A dynamic GreenTech startup is seeking a Head of Customer Success Management to lead a team of Customer Success Managers. The role involves managing team performance, ensuring skill development, and driving customer satisfaction in a high-growth environment. This position offers the opportunity to make a positive impact by reducing food waste globally while working in an international setting.

Prestations

Remote Work

International Travel

Numerous Benefits

Qualifications

• 8 to 12 years of experience in SaaS or tech environments.
• Experience in an international setting with multicultural contexts.

Responsabilités

• Manage, coach, and develop a team of 10 to 12 Customer Success Managers.
• Set clear objectives and monitor team performance using KPIs.

Connaissances

Leadership

Team Building

Customer Success

Problem Solving

Proactivity

Description du poste

Head of Customer Success Management #startup #scaling #greentech #B2B #retail, Asnières-sur-Seine

Matière Grise // Recrutement Tech & Digital

Location: Asnières-sur-Seine, France

Are you an excellent Manager seeking human and organizational challenges within a rapidly growing Startup in a promising international market? Do you want an exciting role in an ambitious company that makes a positive impact by reducing food waste globally? Are you an experienced leader, motivating, reliable, and proactive, capable of leading a team and a project? Do words like greentech, tech4good, retail, scaling inspire you?

Our client is an innovative GreenTech company offering B2B solutions and smart tools to major retail players to reduce food waste worldwide. A key player in the sector, our client has won several innovation awards, completed a double-digit Series A funding, and is experiencing significant growth (+30%). Building on its success, the company has launched a promising new product and is preparing a Series B funding round of several tens of millions of euros to accelerate development and aim to become market leader.

The Role

We are seeking an outstanding manager with excellent team-building and organizational skills. You will manage, coach, and develop a team of 10 to 12 Customer Success Managers (CSMs) in France and internationally, ensuring their skill development, engagement, and autonomy. You will set clear objectives and monitor team performance using a data-driven approach with specific KPIs (adoption, waste reduction, EBITDA impact, customer satisfaction).

Requirements include:

1. 8 to 12 years of experience in SaaS or tech environments, with at least one experience in structuring, scaling, or industrializing.
2. Experience in an international setting, ideally in multicultural or multi-country contexts, remote work, or managing foreign clients and CSMs.
3. Proficiency in English is mandatory; knowledge of additional languages is appreciated.
4. Solid Customer Success background in SaaS, with a strong focus on customer support and change management.
5. Comfortable in dynamic, high-growth, international environments.
6. Knowledge of the food retail industry is a plus.
7. Intrapreneurial profile: leader, passionate, autonomous, proactive, structured, problem solver, curious, resilient.

Your personality and dynamism are key success factors for this strategic role, which offers high value to the company's development strategy.

Additional Information

The position can largely be performed remotely, as most of your team is outside France, but regular visits to Nantes are required. International travel will also be necessary. Numerous benefits are provided.