Head of command Data Center Europe H/F

Carrier; Toulouse; On-site; EUR 120,000 - 180,000; Full time

Job summary

Carrier, leader mondial des solutions climatiques, recherche Head Of Command Data Center Europe pour superviser les activités de mise en service, maintenance et réparation des projets de refroidissement des data centers à travers l'Europe. Coordination avec les équipes internes et les partenaires externes.

Le candidat idéal possède 8+ années d'expérience en service sur site et une solide connaissance des environnements critiques, avec des compétences en leadership et en communication.

Qualifications

• Baccalauréat ou diplôme d'ingénierie dans un domaine technique.
• 8+ années d'expérience sur site, opérations ou exécution de projets HVAC/data centers.
• Expérience de gestion d'équipes techniques dans plusieurs pays ou régions.
• Connaissances solides en solutions de refroidissement, mise en service et dépannage.
• Anglais courant; d'autres langues européennes sont un atout.

Responsibilities

• Assurer l'exécution des contrats de mise en service et d'entretien pour les Data Centers en Europe.
• Gérer l'exécution des ordres de service sur le terrain Data Center.
• Identifier les compétences locales et former les ingénieurs en Europe.
• Réviser les incidents et proposer des solutions.
• Diriger et coacher les équipes pour atteindre les objectifs opérationnels.
• Gérer les relations avec les clients et les partenaires.

Skills

Leadership

Coaching

Communication

Travel willingness

Education

Bachelor's degree in engineering

Job description

À propos de CarrierCarrier Global Corporation, leader mondial des solutions intelligentes pour le climat et l'énergie, s'engage à développer des innovations qui apportent confort, sécurité et durabilité au quotidien. Grâce à des avancées de pointe dans des solutions climatiques telles que le contrôle de la température, la qualité de l'air et le transport, nous améliorons la vie, soutenons des secteurs essentiels et assurons le transport sécurisé des denrées alimentaires, des médicaments vitaux et bien plus encore. Depuis l'invention de la climatisation moderne en 1902, nous avançons avec une mission claire : améliorer nos vies et le monde que nous partageons. Nous restons leaders grâce à une équipe mondiale, inclusive et d'excellence, qui place le client au cœur de toutes nos actions. Pour en savoir plus, consultez corporate.carrier.com ou suivez Carrier sur les réseaux sociaux @Carrier.

Build your career with confidence.

By joining Carrier, you become part of the global leader in providing healthy, safe, sustainable, and intelligent solutions to the building and cold chain industries. We create solutions that matter for our planet - and our employees are at the heart of our vision. We are a company of innovators, united by our vision, values, and culture: the "Carrier Way." As an employer of choice, we aspire to provide an attractive workplace, develop and retain the best talents, promote engagement, foster teamwork, and use innovation to serve our customers. In short, Carrier's strengths lie in the expertise, creativity, and passion of our employees, and we look forward to having you join our team.

The role

Head Of Command Data Center Europe oversees and coordinates commissioning, maintenance, and repair activities for data center cooling projects across Europe, ensuring operational excellence, customer satisfaction, technical capability development, and effective issue resolution through close collaboration with internal teams, customers, and service partners.

Key responsabilities

• The Control Tower manager Data Center Europe makes sure/co-ordinates the proper execution of commissioning, maintenance contracts, and repair work for Data Center cooling projects in Europe. They ensure the service operations commitments to clients in Europe and operational performance in connection with internal technical Carrier teams, clients, and external partners. Coordinates, prioritizes and resolves issues encountered by a more experienced team/multiple teams.
• Manage the execution of field service orders specific to the Data Center market.
• Identify local technical skills to set up individual training for the different engineers across Europe
• Reviews escalated issues that will impact the business and provide recommendations for solutions.
• Possesses strong technical/product knowledge.
• Manages more experienced team according to established programs and objectives.
• Quality Issue Management. Contacts customer, collects feedback, and establishes and maintains good relationship with key customers. Responds to complaints of high-profile customers, carries out the customer satisfaction investigation, and establishes the appropriate improvement plan. Coaches team members to ensure operational achievements are met.

Profile required

• Bachelor's degree in engineering, HVAC, Mechanical Engineering, Electrical Engineering, or a related technical field.
• 8+ years of experience in field service, operations, or project execution within HVAC, cooling systems, data centers, or critical environments.
• Proven experience managing and developing technical service teams across multiple countries or regions.
• Strong technical knowledge of cooling solutions, commissioning, maintenance, troubleshooting, and repair activities.
• Experience in customer relationship management, including handling escalations and driving customer satisfaction improvements.
• Demonstrated ability to coordinate multiple priorities, manage operational performance, and resolve complex issues in a fast-paced environment.
• Strong leadership, coaching, and communication skills with the ability to work effectively with customers, internal teams, and external partners.
• Fluent in English; additional European languages are an advantage. Willingness to travel across Europe as required.

Our commitment

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

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