Head of Claims Operations, France

International Catalyst Services, LLC; Paris; Hybride; EUR 60 000 - 100 000; Plein temps

Résumé du poste

An established industry player is seeking a Claims Operations Leader in France to spearhead transformation initiatives within their Claims function. This role involves directing operations, optimizing service delivery, and enhancing efficiency through innovative solutions. The ideal candidate will possess extensive claims leadership experience and a proven track record in change management. You will collaborate with stakeholders to drive operational excellence and ensure top-notch client outcomes. Join a dynamic team committed to fostering a diverse and inclusive work environment while supporting hybrid work arrangements.

Qualifications

• 5-10+ years of claims leadership experience in insurance operations.
• Experience in a transformation environment and stakeholder management.

Responsabilités

• Provide vision and leadership for Claims Operations, ensuring achievement of goals.
• Drive change management and improve claims processing efficiency.

Connaissances

Claims Leadership

Stakeholder Management

Change Management

Operational Efficiency

Formation

Bachelor's Degree in Business or related field

Description du poste

Claims Operations Leader

Commercial Insurance Claims are typically large and complex; the Claims Operations teams who enable this advocacy add real value to the client process and are on the front line in many instances. To maintain our market leading position, we continue to invest in large scale digital and data transformation initiatives across the Claims function.

To ensure Claims Operations in France are aligned with these broader business objectives, we seek a transformation-focused people leader who can lead the team into the future.

With responsibility for the France Claims Operations organization, you will direct claims operations activities to optimize effective and efficient delivery of services. In this critical role, you will oversee processes and departmental strategy while managing the impact and delivery of change, to increase team operational goals and maximize process efficiencies. This is an opportunity to explore newer and better ways of maximizing operational leverage to continually deliver enhanced commercial value across internal stakeholders and, most critically, Marsh Clients.

What is in it for you?

• Drive a bold and innovative vision to transform Marsh’s Claims Operations practice in France, supporting the delivery of the Operational Excellence (OpEx) agenda.
• Execute on a Claims Optimization vision and set of priorities that are aligned with business, O&T, Claims Solutions, and customer needs.
• Own the delivery of a best-in-class operational function in Claims that leverages optimal workflows, automation, and process streamlining capabilities to operate more efficiently.

We will count on you to:

• Provide vision, leadership, and strategic direction for this group, operating as a hands-on leader, ensuring the achievement of established goals.
• Challenge existing practices and develop innovative solutions related to departmental risks, operational controls, and efficiency initiatives to contribute to effective management of shared operations.
• Maintain and develop strong relationships with country advocacy teams and EU Claims Operations leadership to drive claims operations changes within the firm.
• Drive change management within the organization, strengthening the capability to deliver change and excellent customer outcomes.
• Drive stakeholder management, building strong relationships to ensure consensus and successful change outcomes.
• Manage, lead, and coach colleagues to achieve internal KPIs and client satisfaction for global claims operations management and services.
• Provide oversight for implementing optimal role-cost-location alignment within the region/country through workflow management systems, establishing virtual centers of excellence.
• Lead efforts to improve claims processing efficiency across the country by leveraging regional/international best practices and identifying opportunities for improved efficiencies, including facilitating claims fast-tracking opportunities between clients, insurers, and adjusters.
• Partner with regional and country leadership to innovate, identify, and execute new revenue models for Operations and Advocacy.
• Oversee the development and delivery of the target state Claims Operations organization, optimize location footprint, and manage the annual budget.

What you need to have:

• 5-10+ years of claims leadership experience, ideally in insurance operations.
• Experience leading in a transformation environment.
• Stakeholder management experience with gravitas and credibility.
• A proven track record of independent leadership, influencing skills, and acting as a change agent.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build confidence to thrive through the power of perspective. For more information, visit marsh.com or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by law.

We support hybrid work, which includes the flexibility of remote work and the benefits of in-person collaboration, connection, and professional development. All colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week for full team in-person meetings.