Head Housekeeper Manager

JR France; Les Ulis; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company in the hospitality sector seeks a Housekeeping Manager to oversee cleanliness and service excellence. The role involves managing a team, ensuring high standards of guest experience, and adhering to safety and quality guidelines. Candidates should have a background in hospitality management and proven leadership skills.

Qualifications

• 2-3 years of progressive Housekeeping managerial experience.
• Extensive knowledge of cleaning techniques and safety procedures.
• Good knowledge of English; Spanish preferred.

Responsabilités

• Ensure exceptional cleanliness and service delivery.
• Manage and develop team performance through training.
• Maintain safety and quality standards in operations.

Connaissances

Hospitality

Communication

Organizational Skills

Leadership

Customer Service

Formation

Bachelor’s degree in hospitality management or related field

Outils

Excel

Word

Description du poste

Position Summary

The Housekeeping Manager owns the guest experience related to cleanliness and visual impressions onboard, ensuring a seamless execution of premium service that is both exceptional and memorable.

Key responsibilities include:

1. Possessing outstanding hospitality, communication, and organizational skills, along with effective decision-making abilities.
2. Taking full ownership and accountability for maintenance and cleanliness, and ensuring flawless delivery of all services to the highest standards.
3. Establishing and maintaining a positive working environment, managing performance expectations through open and frequent communication.
4. Demonstrating excellent training, leadership development, and recognition skills with supervisors and crew members, maintaining a strong floor presence to ensure team members deliver exceptional customer service through flawless and consistent execution.
5. Performing duties in accordance with the Company's Safety, Quality, and Environmental standards, as well as Royal Caribbean International's brand standards, SQM standards, and USPH guidelines.
6. Conducting oneself professionally and courteously in all interactions, both with guests and colleagues.

Qualifications

• Two to three years of progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. Shipboard experience preferred.
• Preferred bachelor’s degree in hospitality management, business administration, or a related field from an accredited institution or equivalent.
• Extensive knowledge of proper cleaning techniques, chemical handling, safety procedures, equipment use, and safety analysis related to chemicals and heavy equipment handling.
• Knowledge of talent assessment, quality service standards, guest satisfaction, crew development, leadership, and coaching abilities.
• Understanding of human resources policies and practices.
• Proficiency with computer software such as Excel, Word, and other relevant programs (e.g., SQM, OCIMS, Fidelio, LGA, Medallia, Kronos).
• Knowledge of financial management, budgeting, cost containment, inventory, and planning.
• Results-oriented management style with proven success in operational goals, training, and team recognition.
• Strong focus on providing exceptional customer service, needs assessment, and problem resolution.
• Ability to implement disciplinary actions through coaching and counseling.
• Effective communication skills for resolving issues diplomatically with managers and staff.
• Flexibility to manage and lead a diverse, dynamic Housekeeping operation in a changing environment.
• Ability to pass the Omnia Assessment for Behavior and Cognition.
• Good knowledge of English; additional languages such as Spanish are preferred.