Hardware Support Apprenticeship

Scaleway; Paris; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Join a forward-thinking company as a Hardware Support Apprentice, where you'll play a crucial role in managing hardware-related activities. This exciting position involves supporting production servers, engaging with diverse internal teams, and ensuring high availability and quality of hardware. You'll be part of a collaborative and international environment, working with cutting-edge technologies and contributing to the growth of a leading player in the cloud computing sector. If you are passionate about technology and eager to learn, this opportunity is perfect for you.

Prestations

Healthy meal service

Outdoor spaces

Gym access

Daycare services

Internal mobility opportunities

Qualifications

• Passionate about cloud computing and hardware.
• Excellent command of English and French is essential.

Responsabilités

• Support and maintain production servers from a hardware perspective.
• Engage with internal teams and document technical information.

Connaissances

Cloud Computing

Troubleshooting

Team Collaboration

Documentation

Self-motivation

Formation

Technical Degree in IT or related field

Outils

Linux OS (Ubuntu, Debian)

Python

Bash

APIs

Description du poste

OUR STORY:

Join Scaleway and shape the sovereign cloud of tomorrow!

Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.

Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.

With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.

Every day, thanks to our rich catalog of products and services (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves 38,000 private and public sector clients, from Photoroom to Mistral AI, Golem AI, and ADEME.

Our offices are located in Paris, Lille, Toulouse, Bordeaux, and Lyon.

WHY WE NEED YOU?

As Scaleway continues to grow, we’re looking for a Hardware Support Apprentice to join our Hardware Support team. The group responsible for managing all of the company’s hardware-related activities. As an apprentice, your mission will be to assist in handling everything from hardware qualification to prototype and rack-level design, tool development, and ongoing hardware support. Your interpersonal skills and technical curiosity will be key to helping us meet our daily challenges.

YOUR FUTURE TEAM:

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will be part of a team of around 8 people. Under the guidance of your team leader, you'll be responsible for supporting all hardware server assets in production during their respective life cycle. The team interacts with all internal teams and does not interact directly with the end customer. This includes a lot of respective activities and implies working and interacting with a lot of people internally.

Your role will involve handling tens of thousands of servers, and we're growing fast; the team aims to grow accordingly.

More, Scaleway is adopting HPC technologies, and you'll be part of the team that ensures support of the HPC clusters.

YOUR DAILY ROUTINE:

1. To support and maintain the production and internal infrastructure servers from a hardware perspective.
2. To secure a high level of availability and quality for the servers in production by implementing all the required actions.
3. To engage with all the other internal teams (data center teams, logistics teams, etc.) or hardware vendors according to the contract and support/SLA contracts, and follow up until the problem is fixed.
4. To document technical information, procedures, and action plans.
5. To implement corrective and preventive actions as necessary.
6. To support HPC clusters: diagnosing hardware faults and managing RMA with manufacturers while complying with strong SLA.

OUR TECHNICAL STACK:

• Open-source
• Large-scale environment (tens of thousands of servers)
• Various HW (servers, storage, network equipment) vendors
• Various Linux OS (we tend to prefer Ubuntu and Debian)
• Python, Bash
• APIs

ABOUT YOU:

SOFT SKILLS:

• Passionate about cloud computing, hosting, hardware, or data centers.
• Capacity to share and document information and experience.
• Team player, curious, self-motivated.

HARD SKILLS:

• Excellent command of English and French.
• Knowledge of computer hardware.
• Understanding of server administration (including firmware, UEFI, BMC, PXE, IPMI, …).
• Troubleshooting skills.

WHAT YOU WILL FIND AT SCALEWAY:

Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.

Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches.

Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.

International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.

Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

Why join the Scaleway adventure?

A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.

A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.

Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.

THE NEXT STEPS…

1. Discovery call with a recruiter (30 min).
2. Interview with the manager to understand your technical skills and approach to the role (60 min).
3. On-site technical interview with the Hardware team: let's come discover our office, our team and show us your technical knowledge.