Guest Service Associate Front Office

Accor; Issy-les-Moulineaux; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A global hospitality company is seeking a talented individual for the reception role in Issy-les-Moulineaux. Responsibilities include guest greeting, handling queries, and maintaining high customer service standards. The position offers opportunities for professional growth and participation in community initiatives. A minimum of one year of experience is required.

Prestations

Employee benefit card offering discounted rates at Accor hotels worldwide

Opportunities to develop through Accor’s learning programs

Potential for growth within your property and internationally

Contribute to community and sustainability initiatives through our CSR and ESG activities

Qualifications

• Minimum one year of experience.

Responsabilités

• Responsible for daily administration, greeting guests, handling queries and complaints, and booking rooms.
• Maintain high standards of customer service at the reception to exceed customer expectations.
• Motivate and develop the reception team to ensure smooth department operations and promote teamwork.

Description du poste

Job Description

Company Description

We are more than 230,000 hospitality experts creating memorable experiences for our guests and fostering passion for service and achievement. We leverage the strength of our teams and our ecosystem of brands, personalized services, and solutions to innovate in hospitality and inspire new ways to experience the world.

Job Responsibilities

• Responsible for daily administration, greeting guests, handling queries and complaints, and booking rooms.
• Maintain high standards of customer service at the reception to exceed customer expectations.
• Motivate and develop the reception team to ensure smooth department operations and promote teamwork.
• Report any issues affecting the interests of Novotel Kolkata Hotel & Residences to management.

Qualifications

Minimum one year of experience.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Opportunities to develop through Accor’s learning programs.
• Potential for growth within your property and internationally.
• Contribute to community and sustainability initiatives through our CSR and ESG activities.