Guest Relations Officer - Japanese Speaking | AYANA BALI

AYANA Hospitality; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading hospitality company in Paris seeks an individual to welcome guests and ensure a positive experience. The ideal candidate will be fluent in English and Japanese, hold a diploma in Hotel Management or related fields, and be eager to engage with customers. Fresh graduates are encouraged to apply. This role emphasizes excellent customer service and compliance with quality standards.

Qualifications

• Fluent in English and Japanese, with a certified Japanese Language Test (minimum N2).
• Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable.
• Fresh Graduates are welcome.

Responsabilités

• Review arrival lists to welcome guests.
• Attend to special guests (e.g. VIPs) and answer their inquiries.
• Provide information about amenities, area and venues and promote services.
• Anticipate guest needs and build rapport with customers.
• Address customer complaints and escalate to Guest Relations Manager when needed.
• Ensure compliance with health and quality standards.

Description du poste

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards

• Only for Indonesian Citizen
• Fluent in English and Japanese, with a certified Japanese Language Test (minimum N2)
• Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
• Fresh Graduates are welcome