Guest Relations Intern (H/F) - Four Seasons Hotel Megève - Hiver 25/26

Four Seasons; Megève; Sur place; EUR 20 000 - 40 000; Temps partiel

Résumé du poste

Un stage passionnant en relations clients à Four Seasons Megève, où vous serez chargé de gérer l'accueil et le séjour de clients VIP. Vous travaillerez dans un environnement luxueux, où l'attention aux détails et les compétences interpersonnelles sont essentielles. Ce rôle vous offre une occasion unique de développer vos compétences dans l'hôtellerie de luxe tout en offrant une expérience client inoubliable.

Prestations

Repas fourni pendant les quarts de travail

Vêtements fournis et lavés pour le personnel

Options d'hébergement

Réductions sur les restaurants et les activités locales

Fête de fin de saison et événements sociaux

Qualifications

• Expérience en relations clients au sein de l'hôtellerie de luxe.
• Talent naturel pour accueillir les clients et leur faire sentir chez eux.
• Maîtrise du français et de l'anglais requise.

Responsabilités

• Gérer l'accueil et le séjour des clients VIP.
• Anticiper les demandes des invités pour assurer un service rapide.
• Collaborer étroitement avec le superviseur des relations clients.

Connaissances

Compétences interpersonnelles

Attention aux détails

Service client

Outils

Opera PMS

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Alpine chic on the Mont s’Arbois slopes; our modern chalet builds on the legacy of the Rothschild family who set out to create an unrivaled resort experience nearly a century ago. Distinct French character, pure Alpine tradition, and an intimate and inviting setting in both summer and winter define this mountain retreat. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at Le 1920, honored with two Michelin stars. Our first Four Seasons mountain destination in Europe with 55 spacious accommodations including 14 suites, is due to re-open in December 2019 following renovation, and our seasonal operations run from December 15 to April 15 and June 14 to September 30.

About Four Seasons Megeve:

Our modern chalet of 55 rooms builds on the legacy of the Rothschild family who set out to create an unrivaled resort experience nearly a century ago. An intimate and inviting setting in both summer and winter define this mountain retreat. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin, where the richness of French cuisine is celebrated through refined dishes. For Pan-Asian cuisine, discover our restaurant Kaito, and for breathtaking views, meet at Edmond’s, our fine dining restaurant. For a sporty experience, L'Idéal 1850, our high-altitude restaurant, is perfect after skiing or hiking.

About the role:

The Guest Relations Intern assists in ensuring a smooth arrival and memorable stay for Elite, HRG, VIP, and other special guests, while complying with all Four Seasons policies and procedures. The role reports directly to the Guest Relations Manager.

What you will do:

1. Assist in managing all VIP, Special Attention, Specialty Suite, and High Return Guests, including coordinating and monitoring communication between guests and all necessary departments.

2. Oversee all Elite guests' stays, including pre-arrival arrangements, room allocation, preferences, meet and greet upon arrival, and ongoing communication throughout their stay.

3. Perform all reasonable guest services, memorize preferences, and anticipate guest requests to ensure prompt and efficient service.

4. Communicate and collaborate closely with the Guest Relations Supervisor.

5. Act as an ambassador for the hotel, displaying style and integrity, and conveying knowledge and assurance to guests.

"The list of tasks specified above is not exhaustive, as your role will require constant adaptation to situations of high activity and specific customer relationship management."

What we are looking for:

Experience in Front Desk / Guest Relations within luxury hospitality, a natural talent for making guests feel at home, excellent interpersonal skills, and a keen eye for detail. Fluency in French and English, with knowledge of Opera PMS, is required. You must have the legal right to work in France.

What we offer:

• 39-hour seasonal contract
• Salary communicated during interview
• Uniform supplied and laundered for staff
• One meal per shift
• Bonuses paid at the end of the second consecutive season to reward loyalty

What your experience will be like:

• Access to a popular mountain resort with facilities like a gym, staff house, and recreational activities
• Shuttle service to the workplace and regional sights
• Accommodation options, including shared or single rooms, or a housing allowance
• Discounts on restaurants, ski passes, thermal baths, and local attractions
• Season-end staff party and other social events