Guest Relations Agent ( German Speaker)

Accor; Issy-les-Moulineaux; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading global hospitality company is seeking a Guest Relations Agent to join its team in Issy-les-Moulineaux. This role involves providing exceptional service, resolving guest complaints, and managing communication between guests and staff. Candidates should possess strong problem resolution and communication skills along with relevant experience in hospitality. Flexibility in working hours is essential.

Qualifications

• Relevant experience as Guest Relations or similar is an asset.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.

Responsabilités

• Provide exceptional service to guests and follow up on requests.
• Anticipate guests' unstated needs.
• Resolve guests' complaints effectively.

Connaissances

Problem resolution skills

Communication skills

Active listening skills

Formation

Diploma or BS degree in hospitality management

Description du poste

Overview

Guest Relations Agent

An exciting opportunity has arisen for a Guest Relations Agent to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set.

At Accor, we are Heartists!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What’s in it for you

• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
• Respond to guests needs and anticipate their unstated ones
• Expect and react promptly to guests’ requirements and inquires
• Actively listen and resolve guests’ complaints
• Oversee and coordinate all arrivals and departures of special guests (VIPs)
• Coordinate and manage communication between guests and staff
• Promote all amenities, conveniences and programs offered

Your team and working environment

Rixos The Palm Dubai Hotel & Suites is a multi-awarded family beach destination situated on the iconic Palm Jumeirah Dubai.

Qualifications

Your experience and skills include :

• Relevant experience as Guest Relations or similar is an asset
• Diploma / BS degree in hospitality management, business administration or related field
• Excellent problem resolution skills along with outstanding communication and active listening skills
• Ability to work flexible hours
• Highly responsible and reliable with a professional presentation
• Proficiency in German language will be advantageous