Guest Experience Specialist (Fixed-term contract) LBG

Signature Aviation Limited; Le Bourget; Sur place; EUR 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

13th month salary

Packed lunches

Overtime paid

Company results bonus

Free parking

Full uniform provided

Employee Assistance Program – 24/7

Résumé du poste

Signature Aviation Limited in Paris‑Le Bourget is hiring a Guest Experience Specialist to support daily base operations and deliver exceptional guest experiences for our private aviation guests and flight crews. You will manage guest reservations via Signet, coordinate arrivals and departures, and collaborate with the wider Guest Experience team to ensure accurate information is shared at every touchpoint.

The role requires 18+ with ability to pass checks, right to work in France, EU driving

Qualifications

• Must be 18+ and able to pass company background checks
• Right to work in France required
• EU driving licence required
• Proven experience in aviation services or hospitality preferred
• Fluent in French and English

Responsabilités

• Manage guest reservations via Signet and ensure Outlook/Signet boxes are checked
• Coordinate guest arrivals and departures with flight crews
• Collaborate with Guest Experience team to share service details
• Deliver exceptional guest experience across all touchpoints from reservation to departure
• Maintain accuracy and adapt quickly in a fast-paced environment

Connaissances

Fluent English

Fluent French

Customer service

MS Office

Interpersonal skills

Outils

Signet platform

Outlook

Excel

PowerPoint

Word

Description du poste

Guest Experience Specialist

Signature Aviation, Paris-Le Bourget

Full time, Temp 6 months

Salary starting from 26k€

Who we are:

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.

Your new role:

As a Guest Experience Specialist, you will assist in the day-to-day operations of our base, providing exceptional guest experience to all guests and flight crews in line with our Signature Service Program. You will be responsible for ensuring all our guests receive an outstanding experience through all touch points, from point of reservation through to their arrival and departure to include manual handling.

You will be responsible for making and processing guest reservations via Signet (our internal platform), ensuring both Outlook and Signet boxes are checked regularly and answering requests in a timely manner. You will facilitate both departing and arriving flights and work closely with the wider Guest Experience stakeholders’ team to share details of services requested and information pertinent to each flight.

This is a great opportunity for growing an exciting career in Aviation Hospitality.

About you:

The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies. You must hold the right to work in France and have a full EU driving licence.

In addition: Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role either within Aviation Services or Hospitality. You’ll have excellent interpersonal skills and enjoy working with people, always communicating clearly and professionally. You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations. You’ll be comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy. You’ll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Fluent French and English is mandatory.

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all-important work/life integration.

• Attractive remuneration package: 13th month, Packed lunches, Payment of overtime and night hours when required, Participation in the company's results.
• Rotating shift work (4 / 2) – 7 days a week - Daily range 6 a.m. to 10 p.m.
• Free parking
• Full uniform provided
• Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
• Full access to LinkedIn Learning and ongoing Training & Development Opportunities

• Opportunities in the Global Development Agenda