Guest Experience & Retail Operations Associate (Hybrid)

Lego Group; Lille; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Family Care Leave

Life and disability insurance

Wellbeing resources

Colleague discount

Bonus scheme

Hybrid work policy

Job summary

The LEGO Group in Lille, France is seeking a Customer Experience Associate to greet guests, operate the cash register, and maintain a welcoming store environment. You will learn LEGO Brand Retail visual standards and support stockroom duties while upholding safety and quality.

The role involves engaging customers, using promotional materials and loyalty programs, and contributing to a collaborative, creative store team in a hybrid workplace arrangement where applicable.

Responsibilities

• Greet every guest, perform all cash register functions, and maintain a professional, friendly service.
• Provide a clean, safe, visually stimulating environment and uphold LEGO visual standards.
• Safely operate stockroom and assist receiving, maintain stockroom to standards, notify management of shortages.
• Resolve customer issues and escalate to management when needed.
• Engage customers and promote promotional materials and loyalty programs.
• Carry out store operational tasks as required during shifts.

Job description

The LEGO Group in Lille, France is seeking a Customer Experience Associate to greet guests, operate the cash register, and maintain a welcoming store environment. You will learn LEGO Brand Retail visual standards and support stockroom duties while upholding safety and quality.

The role involves engaging customers, using promotional materials and loyalty programs, and contributing to a collaborative, creative store team in a hybrid workplace arrangement where applicable.