GUEST EXPERIENCE COORDINATOR (H/F)

JR France; Annecy; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading company in luxury cruises seeks a Guest Experience Coordinator in Annecy. The role involves ensuring unique cruise experiences, acting as the primary contact for guests, and coordinating with various teams to enhance guest satisfaction. Candidates should have a minimum of 3 years in luxury hospitality, possess strong interpersonal skills, and be proactive in addressing guest needs. Proficiency in French or Spanish is a plus.

Qualifications

• Minimum 3 years experience in luxury hotels or tourism.
• Knowledge of luxury service standards.

Responsabilités

• Coordinate efforts among teams and communicate information.
• Act as liaison between guests and crew, addressing inquiries.
• Assist in organizing daily programs and events.

Connaissances

Interpersonal Skills

Organizational Skills

Adaptability

Dynamic

Description du poste

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GUEST EXPERIENCE COORDINATOR (H/F), Annecy

Client:

Location: Annecy, France

Job Category: Other

EU work permit required: Yes

Job Reference: 1169730481890000896327616

Job Views: 3

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description

Presentation of the company

A shipping company based in Wallis and Futuna in the South Pacific, UVEA MARINE SERVICES (UMS), has been recruiting for the French company PONANT for about twenty years. PONANT is a leader in polar expeditions, environmentally respectful, and an expert in luxury cruises, paying particular attention to ship outfitting.

Job Description

• Ensure delivery of PONANT components that make the cruise unique: Coordinate efforts among teams, communicate information, schedule events, and unify progress to meet goals.
• Be a key contact for guests: Gather feedback, assist with needs or questions.

Main Tasks

• Relay information between operational teams and guests, ensuring seamless communication across departments (housekeeping, F&B, front desk).
• Act as liaison between guests and crew, addressing inquiries, feedback, and requests.
• Develop and distribute materials via the PONANT App and other channels.

Problem Resolution & Quality Standards

• Identify complaints, propose solutions, and follow up with the Hotel Manager.
• Analyze feedback to maintain quality standards.
• Implement proactive measures to prevent issues and ensure compliance with charters and operations.

Personalization & Experience Coordination

• Promote onboard services and local offerings, using storytelling to enhance experiences.
• Coordinate special requests (VIP, celebrations, solo travelers) with departments.
• Participate in entertainment and PR events with the Cruise Director.

Program & Excursion Support

• Assist in organizing daily programs and events.
• Escort guests on shore excursions, supporting guides and schedules.
• Coordinate with hotel services for dietary needs and room prep for special requests.

Profile

Minimum 3 years experience in luxury hotels or tourism

Knowledge of luxury service standards

Soft skills: dynamic, organized, adaptable, interpersonal skills

Autonomous and proactive attitude

Working proficiency in French and/or Spanish is a plus

Our opportunities are open to everyone. We value non-discrimination and equal treatment principles.