Guest Experience Agent

Accor; Issy-les-Moulineaux; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading hospitality company is seeking a Guest Relations Manager at the 25hours Hotel in Issy-les-Moulineaux. The ideal candidate will have management experience in a similar role, be fluent in English, and possess excellent communication skills. This role involves maintaining high standards of guest service and coordinating personalized experiences for guests. Additional benefits include free stays at other hotels and discounts across properties.

Prestations

Free stays at other 25hours hotels

Discounts across Ennismore properties

Staff parties

Qualifications

• Management experience in a similar role.
• Fluent in English, additional languages are a plus.
• Knowledge of PMS systems (Opera preferred).
• Positive attitude and professional appearance.

Responsabilités

• Maintain knowledge about facilities and surroundings.
• Provide assistance and information to guests.
• Support guest relations and promote feedback programs.
• Ensure high standards of guest service and safety.
• Coordinate VIP arrangements for personalized experiences.
• Assist with arrivals, departures, and transportation.
• Upsell hotel facilities and services.
• Maintain guest records and handle special requests.

Connaissances

Management experience

Fluent in English

Excellent communication skills

Knowledge of PMS systems (Opera preferred)

Positive attitude

Description du poste

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Client:

Accor

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d079192a529e

Job Views:

3

Posted:

09.08.2025

Expiry Date:

23.09.2025

Job Description:

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Our colleagues become storytellers, with views of the Museum of the Future near Dubai International Financial Center. We enjoy spending time together outside of work in our diverse, friendly culture.

Job Responsibilities:

1. Maintain knowledge about 25hours facilities and Dubai surroundings to assist guests effectively.
2. Provide assistance and information to guests and colleagues, embodying the brand's principles.
3. Support guest relations, recognize repeat guests, and promote feedback and loyalty programs.
4. Ensure high standards of guest service, safety, and hotel policies are followed.
5. Coordinate VIP arrangements and ensure personalized guest experiences.
6. Assist with arrivals, departures, and transportation requests, ensuring guest satisfaction.
7. Upsell hotel facilities and services to maximize revenue.
8. Maintain accurate guest records and handle special requests.
9. Perform other duties as assigned by management.

Qualifications:

1. Management experience in a similar role, fluent in English.
2. Excellent communication skills; additional languages are a plus.
3. Knowledge of PMS systems (Opera preferred).
4. Positive attitude and professional appearance.

Additional Benefits:

Enjoy free stays at other 25hours hotels, discounts across Ennismore properties, staff parties, and more.