Group Manager Service Partnering H/F - FRANCE

Computacenter; Paris; Sur place; EUR 60 000 - 100 000; Plein temps

Résumé du poste

An established industry player is seeking a dynamic Group Manager for Services Partnering to lead a team of International Partner Managers. This role is pivotal in developing and managing a global services partner network, requiring a motivated individual with a strong background in team leadership and partner management. The successful candidate will influence the partner strategy, build robust relationships, and ensure service excellence through effective management and performance monitoring. Join a forward-thinking company that values collaboration and innovation, and make a significant impact in the IT services sector.

Qualifications

• Proven track record in team leadership and partner management.
• Extensive experience in contract negotiation and management.

Responsabilités

• Manage a team of partner managers, providing coaching and mentorship.
• Build and manage a diverse portfolio of partners for service delivery.
• Monitor partner performance against SLAs and KPIs.

Connaissances

Team Leadership

Partner Management

Business Development

Contract Negotiation

Communication Skills

Interpersonal Skills

Presentation Skills

Stakeholder Management

International Business Experience

Description du poste

Lieu de poste : France - Paris | Métier : Service Management / Pilotage de Contrat et T&T | Type de contrat : CDI

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We are hiring a Group Manager - Services Partnering to join the international Partner Managers team.

Votre environnement

The Group Manager – Services Partnering will lead a team of International Partner Managers within Group Managed Services who develop and manage Computacenter's global services partner network. This role requires a highly motivated and experienced individual with a proven track record in team leadership, partner management, and business development within the IT services sector.

Vos missions

1. Manage a team of partner managers, providing coaching, mentorship, and performance feedback.
2. Influence and contribute to the global services partner strategy aligned with Computacenter's overall Managed Services growth objectives.
3. Build and manage a diverse portfolio of partners capable of delivering high-quality outsourced and out-tasked service outcomes.
4. Identify, recruit, and on-board strategic partners, ensuring alignment with Computacenter's service standards and customer needs.
5. Drive partner enablement programs to ensure partners have the necessary knowledge and skills to deliver Computacenter's services.
6. Cultivate and maintain strong relationships with key stakeholders within partner organisations.
7. Monitor partner performance and ensure adherence to service level agreements (SLAs).
8. Deliver cost savings/avoidance to enhance Computacenter’s competitiveness and support growth.

Performance indicators

• Effective management and development of the partner managers.
• Effective cascade and delivery of the team’s objectives.
• Partner performance against agreed SLAs and KPIs.
• Achieve annual cost savings/avoidance target.
• Growth in Managed Services revenue generated through partner engagements.

Votre profil

• Demonstrated ability to lead and motivate a team.
• Extensive experience in partner management.
• Experience with contract negotiation and management.
• Experience working in a global, matrixed organization.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build and maintain strong relationships with key stakeholders.
• International business experience.

The candidate should be fluent in English.

Qui nous sommes

Nous sommes un fournisseur indépendant de technologies et de services de premier plan, qui bénéficie de la confiance des grandes organisations publiques et privées. Nous accompagnons nos clients dans les phases d'approvisionnement, de transformation et de gestion de leur infrastructure technologique sur l’ensemble des domaines informatiques.

Notre marque employeur met en avant l’humain, et nous vous invitons à progresser ensemble, construire des nouvelles solutions ensemble, fonctionner en écosystème ouvert, pouvoir travailler en équipes pluridisciplinaires avec des experts de haut niveau, et évoluer avec les autres.

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