Group Ancillaries Coaching Manager

europcar; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Europcar Mobility Group is seeking a Group Ancillaries Coaching Manager to drive ancillary revenue and counter-sales performance across multiple countries and brands. This role sits in the HQ Group Operations team, with an emphasis on field coaching and Train the Trainer programs to ensure consistent execution of group strategy.

You will travel extensively (60%+), partner with country teams, and mentor local leadership to optimize customer value while maintaining high service standards in

Qualifications

• University degree or equivalent.
• Fluent English (spoken and written); other European languages a strong advantage.
• Driving licence mandatory.

Responsabilités

• Conduct frequent on-site Train the Trainer and field coaching visits (min 3 per week).
• Coach and observe local leaders coaching counter sales teams; provide actionable feedback.
• Deliver on-site sessions for Revenue & Performance Coaches, Station Managers and Supervisors.
• Train teams to analyze KPIs and identify revenue opportunities.

Connaissances

Sales Coaching

Field Leadership

Commercial Analytics

KPI Analysis

Staff Development

Train the Trainer

Travel Industry Knowledge

People Management

Training Delivery

Formation

University degree or equivalent

Outils

MS Office

Google Suite

Qlik Cloud

Description du poste

Job Description

Join Our Team as a Group Ancillaries Coaching Manager - Drive International Revenue Growth

Are you passionate about maximizing commercial performance, leading revenue growth and optimizing customer value across diverse markets? We are looking for a talented Group Ancillaries Coaching Manager to join our HQ Group Operations team within the broader Operations function. In this international role, you will be responsible for driving ancillary revenue and counter sales performance across multiple countries, brands and branch networks, partnering with country teams to ensure consistent execution of our Group strategy and deliver exceptional customer service in every market.

Main Responsibilities and results:

• 1. On-Site \"Train the Trainer\" & Field Coaching
  • Conduct frequent, hands-on field visits (minimum 3 per week) to major airports and smaller corporate countries
  • Mentor and observe local leadership teams as they coach their counter sales team, providing immediate, actionable feedback to ensure the consistent application of the EMG standard sales and service processes
  • Deliver on-site \"Train the Trainer\" sessions for Revenue & Performance Coaches, Station Managers and Supervisors, equipping them with advanced sales coaching methodologies
  • Run live role-play sessions and shadow counter agents during operations to identify specific skill gaps and demonstrate effective sales techniques in real-time
• 2. Performance Optimization & Standards Compliance
  • Assist the Head of Ancillaries and Commercial Network in achieving group-wide sales targets by directly intervening in high potential or underperforming locations
  • Monitor and enforce strict compliance with Group standards, product presentation guidelines and customer Service based Sales protocols across all visited stations
  • Train and mentor local teams in analysing their KPIs (ARPD, Walk-in rates, Upgrade conversion, etc..) using the Station Sales Tools to identify immediate revenue opportunities
  • Ensure that all local initiatives align with the broader Group strategy for Cars and Vans & Trucks (V&T) across all brands

Education & Qualifications:

• University degree or equivalent
• English language should be fluent both in the spoken and written form, active knowledge of other European languages is a strong advantage
• Driving license is mandatory

Skills/experiences:

• 1. Sales Coaching and Field Leadership

  • Proven expertise in counter sales processes, specifically within the rent-a-car or travel/hospitality industry
  • Demonstrated ability to deliver impactful training and develop staff through personal coaching and \"Train the Trainer\"
  • Ability to encourage people to contribute to team effort and to integrate individuals with different skills and personalities into an effective team, including regular feedback and recognition
  • A positive, high-energy management style capable of motivating teams and gaining commitment through leading by example

• 2. Commercial Awareness & Analytics

  • Strong analytical skills with the ability to translate reporting data into targeted, on-site action plans
  • Deep knowledge of a wide range of sales techniques and objection handling
  • Ability to accurately evaluate customer needs and train others to do the same

• 3. Personal Effectiveness

  • High level of drive, self-motivation, and resilience to accomplish objectives in a fast-paced, operational environment
  • Strong organizational and time management skills, with the ability to maintain confidentiality
  • Willingness to travel extensively across different countries (minimum 60% of the time spent in the field)

Computer skills and software : MS Office / Google Suite / Qlik Cloud

Why Join Us?

Join a dynamic, international team where your expertise will shape the commercial success of our business across multiple countries and brands. You'll have the opportunity to lead impactful initiatives, collaborate with senior leaders and drive innovation in a fast-paced, growth-oriented environment. We value your strategic vision and commitment to excellence, offering you the platform to make a real difference in our global operations. If you're ready to take your career to the next level and be part of a forward-thinking organization, we want to hear from you!

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. \"We help to change the way you move\" is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning,