Responsable d'Agence (H/F)

Europcar Group; France; Sur place; EUR 42 000 - 62 000; Plein temps

Résumé du poste

Europcar Mobility Group is seeking a Station Manager I to oversee daily operations at a car rental station and to lead a high‑performing team focused on customer satisfaction and efficiency.

You will manage fleet availability, drive sales, and ensure profitability while maintaining compliance and a safe working environment. This is a hands‑on leadership role at a station level with broad operational responsibilities.

Qualifications

• Proven leadership in fast-paced environments.
• Excellent customer service skills.
• Sales-driven attitude with ability to meet and exceed targets.
• Strong organizational and multitasking abilities.
• Experience in fleet management and operational efficiency.
• Knowledge of compliance and safety practices.

Responsabilités

• Oversee day-to-day operations of the station and fleet.
• Lead, train, and supervise rental agents and customer service staff.
• Drive sales targets and upsell services while controlling costs.
• Maintain budget, scheduling, and staffing for coverage.
• Ensure fleet is maintained, clean, and available for rental.
• Enforce safety, policies, and regulatory compliance.

Connaissances

Leadership

Customer service

Sales targets

Organizational skills

Fleet management

Compliance

Description du poste

Europcar Mobility Group At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Join Our Team as a Station Manager I - Lead, Manage, and Drive Success! Are you a dynamic leader with a passion for operational excellence and customer satisfaction? We’re looking for an experienced Station Manager to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience. As a Station Manager I, you will join our Network & Stations team within the broader Operations function, managing all aspects of a small or medium-sized car rental station. You will have full management authority, implementing strategy with an operational focus and achieving results through effective team leadership.

Key Responsibilities

• Operational Management: Oversee day-to-day operations, ensuring all processes run smoothly and efficiently. Manage the availability, maintenance, and condition of the vehicle fleet. Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency.
• Customer Service: Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints. Train and support staff in delivering excellent customer service at every interaction.
• Staff Management: Recruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives. Schedule staff shifts and manage workloads to ensure operational efficiency and coverage.
• Sales and Financial Management: Monitor and achieve sales targets, including upselling additional services. Manage the station’s budget, control operational costs, and ensure profitability.
• Fleet Management: Oversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental. Work closely with maintenance teams to ensure timely servicing and repairs. Optimize fleet utilization to meet customer demand and minimize idle time.
• Compliance and Safety: Ensure all station operations comply with company policies, industry regulations, and legal requirements. Maintain a safe and secure environment for both employees and customers. Oversee proper documentation and record-keeping for all transactions.

What We’re Looking For

• Proven leadership and management experience in a fast-paced environment.
• Strong customer service skills and a focus on delivering exceptional results.
• Sales-driven attitude with the ability to meet and exceed targets.
• Excellent organizational and multitasking abilities.
• Experience in fleet management and operational efficiency.

Ideal Experience

• Previous supervisory or management experience, preferably within the car rental, automotive, or related service industry.
• Demonstrated track record of achieving operational goals through effective team leadership.
• Hands‑on experience with staff recruitment, training, and performance management.
• Experience in managing budgets, controlling costs, and driving profitability.
• Background in fleet operations or logistics is highly desirable.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Customer‑centric mindset with a proactive approach to problem‑solving.
• Strong organizational and time management skills.
• Ability to adapt quickly to changing priorities and work effectively under pressure.
• Analytical thinking and attention to detail for financial and operational tasks.

Why Join Us

Be part of a fast-growing company that values leadership and teamwork. Lead a dynamic team and ensure high levels of customer satisfaction. Enjoy opportunities for career growth and professional development. Work in a supportive environment where your contributions make a real impact.

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity.

We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car® , one of the main players in the car rental market in the US, with a “value for money” positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-LouisMattei and in 1949, he created “L'Abonnement Automobile”: a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 7504 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !