Graphiste confirmé Print et Web

Accile; Paris; Sur place; EUR 45 000 - 75 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un Analyste Commercial Senior pour optimiser les processus BSS dans le secteur des télécommunications. Vous serez responsable de l'analyse et de l'optimisation des processus de facturation et de service client, tout en développant des solutions pour améliorer l'efficacité. Vous travaillerez en étroite collaboration avec des parties prenantes et des équipes techniques pour traduire les exigences commerciales en solutions techniques. Cette position offre la flexibilité de travailler à distance ou au bureau, ainsi qu'un environnement de développement professionnel enrichissant. Si vous êtes passionné par l'analyse et la résolution de problèmes complexes, cette opportunité est faite pour vous.

Prestations

Format de travail flexible

Salaire compétitif

Outils de développement professionnel

Communautés techniques actives

Qualifications

• Minimum 2 ans d'expérience dans le domaine des télécommunications et BSS.
• Connaissance des méthodologies d'analyse des processus métiers (BPMN, UML).

Responsabilités

• Analyser et optimiser les processus métiers dans le domaine BSS.
• Préparer les exigences commerciales pour les solutions BSS / OSS / IT.

Connaissances

Analyse des processus métiers

SQL

Communication technique

Résolution de problèmes complexes

Travail en équipe

Outils

JIRA

Confluence

Description du poste

Senior Business Analyst (with BSS) (#2801)

Work type : Office / Remote

Technical Level : Senior

Job Category : Business Analysis

Project :

Our client is one of Azerbaijan's leading mobile telecommunication providers, with the most significant 49% market share and 5.0 million customers. Together with N-iX, our customer plans to develop a Financial Payment Technology Platform Solution that allows B2C interactions for its impressive customer base, which includes 99.8% of Azerbaijan's population.

Scope of Function :

A Business Analyst is responsible for analyzing and optimizing billing, customer care, and other related processes in a telecommunications company by gathering requirements, developing solutions, and investigating new business requests. They document requirements for BSS / OSS / IT systems and solutions, facilitate meetings with business stakeholders and technical teams, participate in testing and implementing new features, find solutions to complex business problems related to BSS systems and processes, and prepare documentation and user instructions. The ultimate goal is to improve the efficiency and effectiveness of BSS operations while ensuring a clear understanding of requirements and solutions for all stakeholders involved.

Key Responsibilities :

• Analyze and optimize business processes in the BSS area (billing, ordering, provisioning, etc.)
• Investigate new business requests and analyze feasibility and impact on BSS, OSS and IT systems and processes
• Prepare business requirements for BSS / OSS / IT solutions within projects
• Facilitate meetings with stakeholders and technical teams to gather and clarify requirements
• Translate technical language into business language to ensure clear understanding of requirements and solutions
• Translate business language into technical language to ensure clear understanding of requirements by technical teams
• Participate in testing and implementing new features in BSS systems
• Find solutions to complex business problems related to BSS systems and processes

Required Background, Skills and Knowledge :

• At least 2 years of experience in the telecommunications and BSS field
• Knowledge of business process analysis methodologies (BPMN, UML)
• Proficient in SQL and experience working with databases
• Knowledge of BSS system functionality and operation principles
• Experience working with JIRA and Confluence
• Ability to facilitate meetings and clearly communicate technical information to business stakeholders
• Ability to translate technical language into business language and vice versa
• Ability to investigate new business requests and analyze feasibility and impact on BSS systems and processes
• Ability to find solutions to complex technical problems related to BSS systems and processes
• Ability to work in a team and focus on results
• Analytical mindset and ability to find non-standard solutions.

We offer :

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing