Global ServiceNow Delivery Director

Empiric; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

A leading company seeks a Global Delivery Director to drive international expansion and delivery excellence in ServiceNow projects. This senior role involves overseeing operations across various regions, mentoring teams, and ensuring high-quality service delivery while aligning with commercial objectives.

Qualifications

• 10+ years leading ServiceNow delivery projects.
• 5+ years at senior leadership level.
• Deep familiarity with ServiceNow's delivery models.

Responsabilités

• Lead ServiceNow project execution across EMEA and LATAM.
• Mentor regional Delivery and Engagement Managers.
• Monitor delivery KPIs globally and drive performance enhancements.

Connaissances

Client engagement skills

Leadership

Budgeting

Forecasting

Team building

Fluency in English

Formation

Relevant degree in Computer Science or Software Engineering

Outils

ServiceNow platform

Description du poste

We’re partnering with a global digital solutions leader in search of an experienced Global Delivery Director to spearhead the international expansion and excellence of their ServiceNow delivery capability. This senior-level position will oversee operations across more than a dozen countries, driving strategic transformation and ensuring consistent, high-quality project execution.

This is a unique opportunity to shape delivery strategy at scale, guiding geographically diverse teams while maintaining a client-centric, results-driven approach.

What You’ll Be Responsible For

End-to-End Global Delivery

• Lead ServiceNow project execution across EMEA, LATAM, and additional territories
• Ensure delivery consistency, client satisfaction, and adherence to best practices across all regions

Leadership Across Borders

• Mentor and manage regional Delivery and Engagement Managers
• Promote operational cohesion and embed global delivery standards
• Act as a strategic advisor and senior delivery contact for major clients
• Foster long-term partnerships and oversee critical engagements

Strategic Resource Oversight

• Own delivery forecasting, budget planning, and workforce optimization
• Leverage global and nearshore teams to ensure delivery scalability and efficiency

Governance & Risk Control

• Enforce delivery frameworks and project governance models
• Validate scopes of work and ensure alignment with structured methodologies
• Support pre-sales activities and solutioning—particularly in rapid-deployment scenarios
• Align delivery models with commercial objectives and client expectations

Performance & Optimization

• Monitor delivery KPIs globally and implement performance enhancement initiatives
• Drive innovation and improvements in delivery quality and velocity

What You’ll Bring

• A relevant degree in Computer Science, Software Engineering, or similar discipline
• 10+ years leading ServiceNow delivery projects, including 5+ years at senior leadership level
• Deep familiarity with ServiceNow’s platform, products, and delivery models
• Proven experience leading large, distributed teams across multiple geographies
• High-level client engagement skills—able to influence and engage at executive level
• Strong budgeting, forecasting, and team-building capabilities
• Fluency in English (bonus points for French, Spanish, or Italian)
• Relevant ServiceNow certifications (e.g., CIS, ITSM, SPM) are highly advantageous

Why Apply?

This is more than just a delivery role—it’s a rare chance to make a global impact, redefine strategic delivery operations, and shape the future of enterprise technology services at scale.

If this role is of interest; click apply now!